Need your talk or text logs?
K

New Member

 • 

1 Message

Wednesday, December 30th, 2020 10:27 PM

Can't send photos by text

Both my father and sister have different phones-  a google pixel and an android.   I have an iPhone 12.   I am unable to send any images to them by text  individually or when they are included in a group text to the rest of my family who all have iPhones.   Can someone help?  I keep getting the red exclamation mark  and "not delivered" message.   I've tried turning MMS and SMS off, resetting network settings, turning them back on...etc. etc.  Still nada. 

ATTHelp

Community Support

 • 

215.7K Messages

2 years ago

Hello @Kafineod74,

 

We'd like to look into why you're unable to send MMS messages.

 

With more details, we'll be able to assist you to the best of our ability:

  • How long has this been going on?
  • Are you able to receive MMS messages?
  • Also, does this only happen with non iPhone users?

Please let us know.

 

Jonye, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.