Cannot activate International Day Pass

prepaid or postpaid?

Good morning,

I have the same issue.... I arrived in France yesterday, I usually get a nice text when I land with a link to the day-pass option,... not this time... No network, I had to rely on wi-fi network to get connected.

I have a post-paid account, I cannot call the international number for travelers because... I have not network.

I wanted to try the support chat but it is offline.....

On top of that I have been asked to update my myATT password, I can connect on my laptop, but on my phone it requires a confirmation code send via text, that I cannot receive...

Any help will be most appreciated

Is there a way to contact the helpdesk via email?

Armand

AT&T does not provide customer support via email.

Unless you are using a US vpn it is unlikely you will be able to log into your account. It is purposely blocked from for an access for security purposes.

You will be able to reach AT&T chat very shortly because business hours have begun.

    You might consider adding day pass before you leave the United States. It is not triggered until you are roaming in another country, so there is no reason not to add it before you leave.  

Unless you are using a USB PN it is unlikely you will be able to log into your account.

She meant US VPN. 

If it's not speach to text, it's auto correct will get you. 🤦🏼‍♀️

@ArmandCamaret International Day Pass active or not, you should still get service and be able to call the international support number, which is a free call. If you aren’t getting service at all, that likely means you don’t have the international pay per use option active on your line.

Thank you @lizdance40 and @sandblaster 

I had the chat support on US working hours, they solved my issue in 2 few Minutes.

Special Thanks to Emily at the Chat Customer Support!

Y'all have a wonderful day!