Callers unable to leave Voicemail

Hey there @Millertym82, we'd be happy to help you with managing your voicemail!

If other callers aren't hearing your voicemail greeting, you may need to create a new one: 

1. From your:
• Wireless phone: Press and hold 1 or the Voicemail key.
• AT&T Wireless Home Phone: Dial 1 from your connected home phone.
2. Enter your voicemail password if prompted.
3. In the Main Menu, press 4 for Personal Options.
4. Press 3 to Change Greetings.
5. Follow the voice prompts to record a personal greeting.

If you're using Visual Voicemail, you'll follow these steps to record your greeting: 

1. If you have:
   • AT&T Visual Voicemail app for Android: Tap the AT&T Visual Voicemail app.
   • Other types of Visual Voicemail: Tap Phone, then Voicemail.
   • iPhone: Select Greeting.
   • Other smartphones: Tap Settings, then Change voicemail greeting.
2. Select Custom, then choose Record.
3. When you're finished recording your greeting, select Stop then Save.

Some smartphones may call the voicemail system when you select Change voicemail greeting.

We do hope we were able to answer all of your concerns and feel free to reach back out if you have more questions. 

Thanks for reaching out to the AT&T Community Forums for assistance. 

Lynn, AT&T Community Specialist