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Rockyubet's profile

Contributor

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1 Message

Sat, Oct 21, 2017 11:58 PM

Closed

Block the 1-410-100 messages

I am getting text messages from 1-410-100 and I can't block them because the last digit of the number is different. They are from an att phone to an att phone  from att. From you. How can I stop this. I forwarded them to your spam number 7726. If I have to change phone numbers I will but it won't be thru att. 

New Member

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4 Messages

3 years ago

I have received the same text message from 148 different numbers. The first one came from (410) 200-534. The last three digits increase by one number every time the text is sent. The last one i received was from (410) 200-608. I have also received the same message from (410) 100-032 that has also increased by one number to (410) 100-107. I have reported nearly every one of these to the SPAM (7726) number and blocked each number with no results. I called AT&T and was told to install an app called RoboKiller. It cost me $20 and did nothing. I called AT&T again and was told they didn't have any information on the numbers and to call Apple support. To say I'm frustrated, would be an understatement. Last night I was awakened 7 times by this nuisance text. There is no link in the text to follow, so I have absolutely no idea where these messages are coming from. I have had the same cell number for over 12 years and do not want to change it. Does anyone have any information on how to stop this?

Note: This comment was created from a merged conversation originally titled SPAM texts
Constructive

Employee

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29.9K Messages

every carrier has the same issue so far no resolution

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
sandblaster

ACE - Expert

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60.8K Messages

Those numbers indicate the spam text is coming via the email to text gateway. The spammer is sending an email to yournumber @ txt.att.net. The numbers themselves are legitimate. They are just the numbers ATT uses for messages through the email to text gateway. The originating email address should be in the text. When you forward the text to SPAM, report that email address, not the number. You can also call and request your number be blocked from the email to text gateway.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
mobilemax

Employee

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797 Messages

Hello,

Call or chat online to change your number, otherwise get the free Att Call Protect app to self report these as spam and hopefully they stop coming through.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

Below is the message I have been receiving. Where would I find the email address?

1 of 3

FRM: Alert Notification

SUBJ:--T@ Alert! --

MSG:Alert! 'Gainesville

Health Center Refridgerator

Temp Above Threshhold' for

'Gainesville

(Con't) 2 or 3

Health Refridgertor - New

Sensor' in 'Gainesville

Health...' Current

Reading:46.5F Threshold:

46.0F2/13/2020 9:43:35

AM (UTC-5)

(Con't) 3 of 3

Message Sent: 2/13/2020

9:43:38 AM (UTC-5)

(End)

sandblaster

ACE - Expert

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60.8K Messages

That FRM: line is the originating email, unfortunately the actual address is masked. Do you per chance have an entry in your address book under “Alert Notification”? That also appears to be a legitimate alert notification, not spam. Perhaps they are just sending it to the wrong number.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

3 years ago

I have started to receive these messages (several per day) recently, and it's incredible frustrating and a bit unnerving wondering if this "person" is getting my information somehow. It's discouraging to see that this post was created in 2017, and people are still dealing with this. It's a nuisance.

I just adjusted my settings to Filter Unknown Senders, so hopefully that will help, but there has got to be a way for spammers like this to be stopped completely.

New Member

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6 Messages

This thread is 3 years old, and AT&T still has no solution while the spam continues to come in from these numbers.

New Member

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1 Message

3 years ago

I’m starting to wonder if this is the only way AT&T can force you to get a new phone and/or number costing us money but putting it in their pockets. First of all I never once opened any link to begin with however 11 days ago I filed a complaint with PayPal regarding what I believed was a fraudulent charge for a product, mask, I would never receive from areagoods.com. I placed it on 4/6 and after a month started communicating with the owner “Linda” claiming its being produced in China and she can’t give me specific delivery date but to track it via link she provided and WHAM it redirected me to 2 different sites and stated “unable to connect due to lose of internet” LIES. Within a few hours I was getting hundreds of texts all 1 (410) and they were coming in Hot like 10 a minute. No one and I mean NO ONE could help me. Not the rep on the phone who suggested adding these apps; Call Protect and MobileSecurity to funnel the SMS vs Junk and guess what? Nada

I drove to Apple/At& t store and was told I was next. 90 minutes later the guy looks at my phone and says “I can’t do anyhjng for you this is out of my league you need a new phone or buy insurance”. Guys my phone is 13 mos old literally 3 weeks out of its paid insurance window.

I am now getting thousands of emails, thousands of texts including 410 And bounce emails being sent to my phone but guess what? I figured it out. I know how they are doing it and I’m not going to divulge that information out of fear of being sued or whatever these big (Edited per community guidelines) companies are doing when the little man figures it out. This has never happened to me. Ive has the same # for 18 years. I have never been hacked via email, texts, credit cards, apple store purchases from the “so called hacker” so you know what I’m thinking? It’s a scam by some yahoo upstairs to get the product moving. What better way to you sales than to force you to ditch the old photo and buy a new one? A virus or a bot or a scam. You don’t have to buy a new phone just get a new SIM card and a new number. Also this is the address they are linking into your phone # to send texts via email. @mms.att.net

(edited)

New Member

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1 Message

2 years ago

Looking over this forum, and tens if not hundred of other forums, a more comprehensive summary of the issue, is AT&T customers have been receiving spam text messages coming from a nine-digit number, all with the area code 410, 100 or 200 prefix, and varying 3-digit line number, with varying content for years. To report nine-digit spam text to AT&T you need to fill out this form (https://www.att.com/esupport/report-call-or-text.html). The FCC recently issued an order in 2019 allowing phone companies to block spam text messages. However, since AT&T has not addressed the issue, it is imperative you also report nine-digit spam texts to oversight agencies, specifically the Federal Trade Commission (https://www.ftccomplaintassistant.gov/#crnt&panel1-1) and to the FCC https://consumercomplaints.fcc.gov/hc/en-us.

New Member

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1 Message

2 years ago

I just got a text from an AT&T service number saying my debit card was hacked as well, I’m on the phone with my bank right now. 

New Member

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1 Message

2 years ago

I have sent copies of the texts to 7726 but they keep getting returned as not delivered

New Member

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1 Message

2 years ago

Spam texts likely are coming from email sent to <yourphonenumber>@txt.att.net

Ask ATT to look up Article 446389 to disable these:

https://forums.att.com/conversations/data-messaging-features-internet-tethering/getting-spam-texts-through-txtattnet/5df021b9bad5f2f60659b4d2

Contributor

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5 Messages

2 years ago

Receiving scam calls from numbers with the same zip code and first three numbers. The last four are different. I contacted one of the numbers and they have no call history of dialing my number. I have received over twenty of these calls in the last two days. How do I stop it?

Note: This comment was created from a merged conversation originally titled How do I stop these scam calls?
Constructive

Employee

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29.9K Messages

There’s no way to stop them. They are spoofed numbers. Don’t sneer and they will move on. If you answer your confirming it’s an active number and they will continue to call or sell it. This is why most of them say nothing or hang up right away as they are building a phone list to sell to overseas scammers. 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
sandblaster

ACE - Expert

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60.8K Messages

You don’t. The calls aren’t actually from those numbers, the numbers are being spoofed. The more of those calls you answer, the more of those calls you will get. Your best defense is not to answer.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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5 Messages

Thank you

New Member

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2 Messages

Shouldn't ATT be able to disable a scam number? Even if the scamsters simply move to a new number, it slows them down. Fraudsters are using (470) 802-6642 to imitate Georgia Power (claiming power is about to be cut off) and then obtaining credit card information

New Member

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8 Messages

at 7:14PM I received an call from 8006604380 I hoped  it was from the shop working on my truck, it wasn't ... I haven't answered calls that my phone does not attach a name to in over a year, since someone clipped all my roll over minutes in seconds in a scam call ... this one felt like the same thing, First sounded like a real live person, then gave automated spiel ... hung up fast, but not before I heard a whine sound ...  If I was hacked again, I'm dropping AT&T ... I have missed answering calls from neighbors who fell and needed my help .. even calls from NYS DOH, for whom I was their Radiologic Health Specialist (now retired - but wouldn't you like to know I am available if another incident occurred in NYC - can't be, if I don't dare answer my phone!) This is getting old, I get 7 or 6 call each day about my car warranties that the house phone gets ... but, my cell is a lifeline for a whole lot of people other than just me. Maybe it is just me, but, I think you should DO SOMETHING!

New Member

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2 Messages

2 years ago

Twice a day I get spam ads from 9-digit numbers from 410 area code. Twice a day, I send the messages to 7726 AT&T spam number and nothing ever happens. Why can’t AT&T block these numbers? I manually block each one, but you’d think AT&T could block all 9-digit numbers from this area code.

Note: This comment was created from a merged conversation originally titled 410 spam text messages
ATTHelp

Community Support

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203.5K Messages

Hello @Ecannondale

 

We know how unpleasant and annoying it can be when receiving unwanted/spam calls, texts, and emails on your device. Let's check on this for you!

 

Do know that unwanted/spam texts and calls is a current trend that's affecting many wireless customers, on many devices, on multiple carriers. 

 

If the spam text messages are a constant in your daily activities, you can use the AT&T Call Protect App to help block the persistent spam messages.  

 

Feel free to access the highlighted article which will provide more information  details on what the call protect feature can offer. 

 

We hope this helps.

 

Dwight, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
jhgarrison

Contributor

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18 Messages

@ATTHelp your canned response does nobody any good and reduces goodwill.  Do something about the issue, it's getting worse and pushing me towards a different carrier.

New Member

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4 Messages

AT&T needs to provide blocking of ranges.  i.e.  1(410)1xxxxx  We know you can do it, and do it without a premium subscription.

Thank you.

sandblaster

ACE - Expert

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60.8K Messages

@drbrandtjr Those 1-410 numbers indicate the texts are coming from emails through the email to text gateway. Those numbers are assigned by the gateway and can’t be blocked. If you want texts from emails blocked, you must call and request ATT block your number. That will block all texts from email including any legitimate ones.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

I have called AT&T.  They're customer service is not very knowledgeable and weren't able to help.  I appreciate you writing back, and the email gateway is interesting to know.  thanks.

AToGoP

Scholar

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160 Messages

2 years ago

So sick of this.

Time for an email blast to AT&T executives?  

Anyone had success bringing legal action?  Discovery would probably trace this to an internal source.

(edited)

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