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Rockyubet's profile

Contributor

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1 Message

Saturday, October 21st, 2017 11:58 PM

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Block the 1-410-100 messages

I am getting text messages from 1-410-100 and I can't block them because the last digit of the number is different. They are from an att phone to an att phone  from att. From you. How can I stop this. I forwarded them to your spam number 7726. If I have to change phone numbers I will but it won't be thru att. 

New Member

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14 Messages

1 year ago

Hi @TimPicks the idea, from me at least, is that AT&T should do more than rely on a 3rd party app to protect it's customers.

Most of us are paying a good amount of money to use their services and should be able to do so without this barrage of spam and garbage which they are passing along.

What if this continues to worsen ? Don't you think the telephone companies should have some responsibility or plan to help with this ?

New Member

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7 Messages

1 year ago

Totally agree. We shouldn't have to pay for a third party app to solve what is inherently AT&T's problem. However, that's where we are, and at least WideProtect is only $3 forever. If AT&T offered a similar product it would be $7...a month. :)

New Member

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14 Messages

1 year ago

1000% Agree... Wideprotect is a great choice and I have had good luck with it. So far killed all the 100, 200 spam mentioned here...

parazz

New Member

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17 Messages

1 year ago

As soon as I complied with AT&T demand to take their free phone I started getting spam texts from 410 area code. They come in numerical sequence so I block the future numbers and I don't receive the texts - Great BUT MY PREPAID MINUTES ARE ARE STILL GETTING TAKEN 20 CENTS FOR EACH TEXT  I DO NOT RECEIVE.    I presume that leaving AT&T will not solve the problem as AT&T has now fouled my phone number that I've had for years.   There are several texts a day so this is very expensive to keep funding nothing but SPAM TEXTS as I rarely use my phone.  I keep it handy for family and emergency contact.  This needs to stop.   

Also, since the texts don't arrive to my phone there is no record of the calls there, so I need to log into the online AT&T prepaid which is a whole other issue.  Every time I go to the website is says the login info is incorrect and I need to reset my pin.  I do that and the very next time I go to log in I need to reset the pin again and again and again.     Sometimes this is not even an option - there is an alert that I just can't log in for now try again later.    I've had AT&T prepaid for almost 15 years and it has been great until now.  Why this new business model of driving their customers crazy till they have no choice but leave.   If I call 611 there is no option to talk to a person, every route tells me to go to the website and again reset pin to do that and on the website there is no option to get help with this either.   

And just realizing I'm posting this to a forum on the AT&T website that only lets me access occasionally, so who knows when I will be lucky enough to log in again to see if their is a response that can help with this problem.  

Note: This comment was created from a merged conversation originally titled 410 area code text spam costs 20 cents even though they don't come to phone
sandblaster

ACE - Expert

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62K Messages

That’s not an area code. Those 1-410 numbers indicate the texts are coming from emails through the email to text gateway. The only way to stop them is to call ATT and have them block your number from getting texts from email.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
parazz

New Member

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17 Messages

. . .and to follow up on my efforts to post this plea for help, even though I had finally been able to login to AT&T account it required I login again to post on this forum.  No matter how I tried it wouldn't let me. Made several requests to send email to reset pin and none arrived.  Tried to SignUp and is said there is already and account, but wouldn't let me login.  So Signup up a different account with different email to post this.    Why does AT&T feel the need to be so user unfriendly and complicated?   

sandblaster

ACE - Expert

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62K Messages

Your account on this forum is totally separate from your prepaid account.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
parazz

New Member

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17 Messages

Ah - good to know that my changing email to get to forum won't make life more complicated than already is.  On phone with them now and not looking hopeful

ATTHelp

Community Support

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207.2K Messages

Hello parazz, we're here to help!

 

We understand that you're on the phone with our counterparts, and we appreciate your patience. If you are unable to find a resolution by the end of the call, please reach back out to us and we will take a look.

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

1 year ago

Don’t bother reporting it. I have been getting the messages for two months and every day report it and yet I keep getting the spam. They don’t care

New Member

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2 Messages

1 year ago

Don’t bother reporting it. I have done this for two months with the same problem and every day I keep reporting it and nothing changes. They simply don’t care. Congress. Needs to change something so we can lock these people up and not just slap them with a fine when they’re caught. It is straight harassment

New Member

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1 Message

1 year ago

There is a solution: give each recipient control.  Stevie Wonder can see that any text message arriving via the gateway THAT ALSO CONTAINS A HYPERLINK and is coming from a new and never before seen sender address, is 90% or better chance of being spam.

I don't want **any texts** via the gateway that contain hyperlinks.  I should have that level of control over my individual phone account.

Stop making excuses for ATT.  Hyperlinks in texts via the gateway from never before seen senders, is low hanging fruit. They can stop it.  They should only allow hyperlinks via the email to text gateway from vetted senders.  Or they should strip or disable the hyperlink.  Removing a live, clickable link from these texts will severely cramp the spammer's style and remove much of their motivation to send them in the first place.

(edited)

New Member

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32 Messages

1 year ago

@JefferMC sez, “If we can't get posters to search long enough to find the existing threads, why do we think it's so easy for the carriers to determine which texts are valid and which ones are not (especially without reading them, which would have every privacy advocate up in all kinds of arms).”  Oh I don’t know.  Because posters are just regular people, and carriers (AT&T) employ professional software engineers?  Read @stealth172 s post above.  S/he, like many posters before suggest the very same solution: “give each recipient control”.  I’d bet nearly all the posters here would be happy with just a simple option to reject any 410 message “THAT ALSO CONTAINS A HYPERLINK” as stealth suggests.  The continued deafness to such perfectly good solutions is what convinces me that the naysayers must have some hidden agenda.  Sorry but that’s just how your rIdiculous objections to giving the recipients filter  control strike me.

JefferMC

ACE - Expert

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30.9K Messages

1 year ago

But legitimate SMS messages may also contain hyperlinks.  Sigh.

New Member

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32 Messages

1 year ago

Too bad!

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