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bobsmith11
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The 5th element!

Contributor

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16 Messages

Monday, November 28th, 2022 8:48 PM

App won't work on phone when on cellular or oh PC with using phone as hotsport, but works on all different networks via WiFi

I have an older Security Camera system.  It seems at some point in the past year or so I stopped bing able to use the viewer for the sytem when on cellular network via the app on the phone or the app on the PC when using the phone as a hotspot.

I have tried connecting to it using both the DNS name and the ip address.  I have also tried several different port.

Is it possible something is being blocked on cellular network.  it is not just the app on the phone, because as mentioned when I use the phone as a hotspot the PC app for the system will not work.

Everything works fine on wifi from any anywhere in the world.  I don't have the ability to test on other cellular networks.

ATTHelp

Community Support

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207.2K Messages

2 months ago

We apologize for this inconvenience and would like to take a closer look at your Uverse app, @bobsmith11.

 

In order to proceed further, we would like you to join us in a Direct Message. You can do this by checking in the DM inbox which is located next to the bell icon.

 

We are looking forward to working with you to get this resolved.

 

Latoya, AT&T Community Specialist

bobsmith11

Contributor

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16 Messages

2 months ago

@ATTHelp this has nothing to do with the uverse app?????

bobsmith11

Contributor

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16 Messages

2 months ago

goes to show you guys don't even read anything.. just make generic posts acting like you are helping.

Constructive

Employee

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30.4K Messages

2 months ago

so get in the dm before you shoot down any help sheesh your lucky they reached out to you 

bobsmith11

Contributor

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16 Messages

2 months ago

@Constructive i did join the chat.  they asked "are you having problems with any other apps?"  I said no.  then i sat there for an hour with no further interaction.  thanks.

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