Accessing on line account

I have changed emails and deleted the one you have on file and I need to set up a new online account and it will not give me the option

Accepted Solution

Official Solution

Community Support

•

215.5K Messages

9 months ago

Hello Mapa1969, we're here to help update the contact email for your user ID.

We understand the impact of keeping our contact information up to date. Learn how to update your email address.

Update your billing contact email separately

The email address for your user ID works differently from your billing contact email. Receipts for online payments go to your user ID email. All other billing info, including paperless bills and receipts for payments not made online, goes to your billing contact email.
Learn how to update the billing contact info for each of your AT&T accounts.

Let us know if this helps.

Thank you for visiting AT&T Community Forums!

Carlton, AT&T Community Specialist

0