Why ACE closes issue without resolution?

It looks to me like the thread was closed because people were arguing in circles.  The points had been made and addressed.  There's no point in more arguing in circles.  Please don't start that here, or this thread will get closed as well.

Not arguing, just pointing out. If ACEs in the thread just tried to proof a point that they are more superior than regular users, then they archived that. Also, it looks like they were instigating this type of conversation themselves.

This is a message board.  Occasionally ATTHelp will respond to concerns. If you want that, then open another thread and specifically request that ATThelp respond to the issue that you're getting an e-mail from what appears to be a legitimate AT&T domain, that the e-mail is in error and that you want an explanation from AT&T directly and that since ATTHelp will often not respond to messages that have been replied to, ask nicely that no one but ATThelp respond so that you get that response from ATThelp.  But note:

1) Someone may respond anyway; it's open to anyone to post or reply

2) Even if no one responds, ATThelp may not

3) If ATThelp responds, the best you're going to get back is the same information that the ACEs have given you about phishing, or, if you get past that, then they'll ask you to do a DM to go over your issue in private.

4) There will not be a public explanation or apology from AT&T here

If you want to go over your issue in private, calling would be faster, just as effective (which is to say zero), because neither ATThelp, or the regular CSRs are going to have any control over how these e-mails are sent.

> calling would be faster

Yep, I called, so is the another person in the thread. AT&T accounts and billing don't know how to address the issue (I talked with supervisor too). The only way left is to keep the thread/issue open. Now I cannot even submit the status if next month I will receive the e-mail or not.

Keeping the thread open will not do anything for you.  NOTHING.  These threads are not work items for AT&T Support representatives.  "Closed" just means you can no longer post on it, not that the issue you were mentioning no longer exists.

If this is bothering you to this extent, open a BBB complaint.  At least then you should get a call back from someone in support escalation who can at least placate you better than the call center folks.

Along this same line, I have two credit cards which are not on autopay, but I routinely get on their website or app and schedule the payment to be made.  BOTH of them will send me a payment reminder e-mail while the scheduled payment is in place.  It's inane and frustrating, but it's the way their systems work.  I can disable the message entirely on one, but not on the other.

> Keeping the thread open will not do anything for you.  NOTHING. 

Correct. They help users to collect info about the problem. It is not for ACEs, it is for regular users who has the similar issue.

Info about a problem that ATThelp and the phone center can and will do nothing about?  I gave you a more productive path (BBB).  FCC would also work.  Keeping a thread open here is tilting at windmills.

> I gave you a more productive path (BBB).  FCC would also work.  

That's the answer I would expect in the thread. But rather "Call them" was suggested there.

Can you add

If this is bothering you to this extent, open a BBB complaint.  At least then you should get a call back from someone in support escalation who can at least placate you better than the call center folks.

 as a comment in the thread?

Sure.  Done.