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Calina's profile

4 Messages

Friday, August 25th, 2023 12:45 AM

Old Community Login not working

I had an AT&T Community account back on 2017.
I can see my old posts.
I can access the email tied to it.
However, when I go to sign into the account, I receive "Login Failed. Invalid email or password."

Tried to sign in with my email and user name.  Same error.

Then tried to reset password and I never received an email to change it.  Emailed the account to make sure it was still working and it was.

Then called AT&T and spent an hour and 21 minutes on the phone, to no avail.

I then went and tried to make a new account using my old user info and it said it was taken, so it does exist.

Now I had to make this fake user account to ask this question.

Who runs this?  Where to I get login help from?

Community Support


225.7K Messages

4 months ago

Hi @Calina, we're here to help find answers for you and get this fixed. To get you the complete information, we need a few accounts details.

Looking forward to speaking with you in DM. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


Thank you for contacting AT&T Community Forums.

Catherine, AT&T Community specialist


4 Messages

3 months ago

I must have done something wrong, as the chat did not work.  I finally have time to deal with this so is an AT&T Community Specialist around?

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