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dshouse's profile

New Member

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4 Messages

Fri, Jul 29, 2022 11:44 PM

How do I contact someone on this forum

I recently had a topic shut down because I made a comment on a 2 year old topic.  The person who closed the topic made a rude comment and I would like to speak with her.  So is there a way I can private message this person or is this the only way openly in front of everyone? 

JefferMC

ACE - Expert

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29.9K Messages

2分前

As a new member of the community, you cannot initiate a Direct Message conversation with others.  Someone with the privilege to do so, e.g. a moderator, a member of the AT&T Staff, or a member of the ACE program would have to initiate the conversation.

While the reply you reference was short and to the point, and did not employ the sort of useless flowery language that the AT&T Support reps are known for, it was not rude, and was less antagonistic than what he was replying to.  Resurrecting 2 year old threads is not recommended.

To be honest, I wouldn't expect to receive such a DM conversation; I don't see anything positive that's going to come of it. 

(edited)

tonydi

ACE - Guru

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7.4K Messages

2分前

@dshouse   I'm sorry you took my comments as rude, they certainly were not intended to be.  I was simply trying to point out that when you grab onto an old thread you run the risk of getting old information, as that old thread contained.

We often close old threads when they pop up like this and the only connection between your comment and the closing of the post was that your comment brought the post up to the top of the list.  It had absolutely nothing to do with anything you said.

I also tried to give you a better way (the link dave006 posted) to get someone with more horsepower than the front line support people you have access to.

Just trying to help and again, sorry you took it the wrong way.

BTW.....not a she. 😁

New Member

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4 Messages

2分前

I did not see any recommendations about commenting on an age limited discussion or post within the forum rules.  Hence I did not violate any rules.   Thereby closing the topic was rude in itself.  A polite request would have gone further.   Additionally your opinion on whether you find the comment rude is only your opinion, not mine.   I found the comment to be rude and it was out of line.   The purpose for my comment was in hope I would get the same kind of support from ATT as others did on the topic.   Just because it's 2 years old does not close the topic if ATT hasn't addressed the problem, does it?  I believe my comment was of the same nature as the one who made the original post.   It would naturally belong to that post.   

If you guys don't want people commenting on 2 year old post, then someone is not doing a good job closing out the post, wouldn't you say?

ACE - Expert

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23.1K Messages

2分前

What is flaming in social media?
In Internet parlance, a flame is a posting to a newsgroup, mailing list, or similar forum that attacks another person or group of people, usually in response to an earlier posting. People post flames for a variety of reasons. Sometimes discussions of emotional issues in newsgroups degenerate into angry name-calling.

New Member

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4 Messages

2分前

I'm sorry I referred to you as a she.   Please accept my apologies.  In the post, I hope you understand I want trying to latch onto anything.  Just trying to get ATT to help.   I've tried everything I know now.   Unfortunately I had to resort to filling a complaint through the BBB.  I tried the public service commission but they stated they had no jurisdiction.   ATT has made it loud and clear that customs support is the least of their concerns.   They have accomplished this by not having a way to contact them about serious concerns.   

JefferMC

ACE - Expert

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29.9K Messages

2分前

The official policy of the AT&T Community is not to close old posts unless there is a reason.  There is nothing automated to do so.  I'm not sure what the thought process is because when someone brings up a post more than a few months old, then typically:

1) The new reply is not an exact match for the original situation and the "me too" post will omit relevant facts rather than state the whole case, and/or

2) Existing information in the thread that has been resurrected is at best stale, contains old policies, web addresses, prices, phone numbers, etc., and/or

3) The post is already a page long and having to reply and comment on a multi-page thread is annoying, and

4) People who were involved in that old thread get notified, even when the subject of the thread no longer interests them.

So, for those reasons, in practice, the people who do the heaving lifting in this community (primarily those who have the ACE award strapped to their profile) stress that old threads should be left and new threads opened and have the ability to close any thread that has run its course at our discretion.  Since we have had this privilege for years, and still have it, we adjudge that we must not have been abusing it.

Your reply stressed that you got no answers when calling a number 25 minutes past the opening time stated in a reply that was 2  years old when you read it.  You're doing a pretty good job of making the case why we ask you do not drag up old threads.

I have not found tonydi to be rude.  He is extremely patient with people, more patient than I find in myself sometimes.  And yes, my opinion is that his reply to you was not rude.

(edited)

tonydi

ACE - Guru

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7.4K Messages

2分前

@dshouse   NP, you aren't the first to see tonydi and think toni.  Right @JefferMC ?  🤣

I get your frustration.  I'm a customer just like you and I volunteer my free time to help because I don't think the level of help that AT&T supplies is even close to the basic minimum.  So I see stories like yours way too many times a day, every day, and it ticks me off too.

The BBB complaint form goes exactly where that link I pointed you to in the other thread, except dave006's link gets to those people faster because you don't have to wait for the BBB to forward it over.

It's not just AT&T who gives no value to customer support.  In fact, it's rare that any large corporation thinks support is anything but a monetary black hole.  I've given up hope that any of these huge companies will ever get a clue that good (it doesn't even have to be great) support retains and attracts customers.

And again, nothing you did in your first post on that other thread violated any rules.  I routinely close old threads when I see them but that means it takes someone to resurrect them onto the first few pages of the forum listing.  Ideally AT&T should have some sort of automated way to seek out threads that are old and just close them.  But I already spend waaaaaay too much of my free time here that there's no way I'm going to go back and back and back through the listings just to close the old ones.

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