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Thissssssucks2022's profile

New Member

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3 Messages

Wed, Apr 6, 2022 2:55 AM

Fraudulent AT&T charges on my debit card

I have tried numerous times to reach AT&T's fraud department with no luck or return call. Last week, two charges showed up on my debit card, 10 minutes apart.  Both showed at being paid to AT&T.  I froze my card and immediately called AT&T.  I only have one service with AT&T (Directv), and knew my bill had already been paid a couple weeks prior.  The agent told me neither account that used my card to pay their bill was attached to me in any way.  So it was obvious that someone has used my card to pay their bills.  I have contacted my bank.  However, how do I get an answer from AT&T regarding these fraudulent charges to my card?  I am angry!  These people should not be getting away with this. 

Constructive

Employee

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28.6K Messages

4分前

It’s a civil matter 

New Member

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3 Messages

4分前

So AT&T is okay with people using stolen credit card information to pay their bills? 

Constructive

Employee

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28.6K Messages

4分前

If they have enough information on you then they can’t tell if it’s fraud. Contact the police and the credit reporting agency. 

Constructive

Employee

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28.6K Messages

4分前

Have you even googled identity theft? 

New Member

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3 Messages

4分前

AT&T was able to pull up the accounts that used my debit card information to pay their bills and were able to verify that neither account had anything to do with me. The agent himself stated someone was fraudulently using my card and transferred me to their fraud department.  However, nothing has been done since. 

And yes, I have googled identity theft.  Seriously?  

New Member

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1 Message

4分前

It's not AT&T's job to do anything but cooperate with the investigation of law enforcement and comply with the chargeback from your bank.

I hope you reported the theft to the FTC, your local police department (in that order, so you can give the police a copy of the FTC report), and of course, your bank. 

The bank should replace your card and do a chargeback so you are made whole, and that's the end of that, as far as you're concerned. You should, however, take steps to secure your accounts and identity and consider subscribing to an identity theft protection service. You should also consider using a credit card to make online payments, because the protections are better when these issues arise. 

Minor nit with the first answer: it's not a civil matter; it's criminal. If it were a civil matter, the OP would be required to sue the thief for the return of the stolen funds. 

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