New Member
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2 Messages
Erroneous emails sent to me by ATT
Every month I receive a "payment received" email from ATT. The email has the correct account number and amount. The email shows that I paid the bill through Visa. Problem is, I don't own a Visa card. Later in the same month, I will receive a different email saying my bill is now available and it also has the correct account number and amount. I always pay my bill through electronic checks from my credit union. I have called ATT three times and get the same reply that it's their automated system and nothing they can do about it.
JefferMC
ACE - Expert
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29.3K Messages
3 m前
Is this a Wireless Bill, Home Phone Bill, Internet Bill, U-verse TV bill?
This isn't a problem with AT&T email sending/receiving, the closest thing I can think of is a billing "issue" for the service it's actually for (which is not e-mail, since there's no billing for that). I'm not 100% sure why this is bothering you, but maybe you can enlighten us.
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smarcum
New Member
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2 Messages
3 m前
Well gosh Jeffer, I'll try to enlighten you, but I doubt it's going to work. Whether it's a billing issue or an email issue, I'd prefer to NOT get an email from AT&T about my Directv bill telling me they have received my payment from a credit card I don't have and that's there nothing they can do about it. How's that you condescending (Edited per community guidelines)? :)
(edited)
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JefferMC
ACE - Expert
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29.3K Messages
3 m前
Here's some more "condescension" for you, since you apparently missed this news:
AT&T has spun off AT&T TV / DIRECTV to a separate DIRECTV company. Please see their forums here:
https://forums.directv.com/
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