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New Member

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3 Messages

Wed, Sep 8, 2021 1:56 AM

Broken AT&T Utility Cover

I’ve tried calling multiple times and have even stopped two AT&T install trucks in my neighborhood to try and get the utility box in my yard replaced. Over a year ago utility workers were in yard working and stepped on it. How I know is because it was recorded on my ring camera. I’ve asked to have replaced because someone will eventually step on it and break and ankle. I don’t have your service and assume that’s why every time I call or ask, no one seems to care to have replaced. I do hope your service is better than what I’ve experienced. Please have someone I can actually talk to because numbers I’ve been given in the past send me through an automated process and because I don’t have your service I can never get to a person or the right one as it seems.

Accepted Solution

Official Solution

Constructive

Employee

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28.6K Messages

1年前

I’m a customer same as you google buried wire center. 

Constructive

Employee

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28.6K Messages

1年前

This is a customer populated forum not AT&T support 

New Member

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3 Messages

1年前

Yeah, I can’t get support from anyone with AT&T. That’s why I posted here in hopes of someone that may know how I can get in touch of an actual person willing to help. You are an employee, so I’d assume you may have an actual number. I guess it’s at a point to just post on social media the lack of assistance to get something corrected and potentially be a hazard.

ACE - Professor

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6.2K Messages

1年前

@skeeterintexas 

Would this be a case for Sedgwick? It definitely seems as if damage has occurred.

ACE - Expert

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22.8K Messages

1年前

I wouldn't think so since Sedgwick handles damages to a customer's personal property. 

The utility box is not customer property, it's not on customer property (assuming it's in the easement) and no damage to customer property has occurred.  

But that is pure speculation and opinion on my part.

(edited)

spoom2

ACE - Master

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16.1K Messages

1年前

You say utility box, which sounds like something above ground.  AT&T has no above ground terminals you could step on.  If you mean a underground vault cover and you know it belongs to AT&T contact the buried wire group as suggested earlier, you don't have to be a customer to talk to them. 

my thoughts

Employee

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19.3K Messages

1年前

I suspect the OP is referring to a green plastic lid that covers a fiber handhole. There are reports of customers damaging the lid using a riding mower. 

New Member

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3 Messages

1年前

I googled AT&T buried cable and was able to speak with someone in regards. Thanks to whomever said to Google. I feel confident it will be resolved because I was given a ticket number, which is the first time given in previous attempts to get resolved.

As for above comment in regards to lawnmower. Impossible to run over unless I want to also cut concrete and metal. My yard is the hub for power, phone, cable, and sewer and all beside each other. I actually have to cut the grass in and around with string trimmer.

Hopefully this is resolved. The purpose is to prevent my two year old, neighbor, mail, UPS/Amazon from stepping in a two foot deep hole. Most people would think not to step on but that didn’t prevent utility works from that initially. I’ve even reached out to the city to have repaired and told its an AT&T issue. 

The positive is that it’s moving in the right direction at the moment. Thanks for those who assisted.

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