ATT Auth Reseller is presenting themselves as an ATT Corporate Store when they definitely are not
There is a new ATT store near me. I went in there to try to solve an issue with our phones and account in person and their customer service and attitude were so terrible it surprised me. Turns out they are not an official corporate store but an "Authorized Reseller" that only has interest in selling a new phone and plan to me or nothing at all. ATT Authorized Resellers are supposed to have signage indicating such at their stores but this one does not. Hence why I say they are "presenting" themselves as a Corporate Store (Big fat ATT logos for signs with no "Authorized Reseller" shown anywhere outside or inside the store). Which I would expect is a big no-no.
Whom do I contact at ATT to report this issue of misrepresentation?
I thought I could at least start with regular ATT customer service via phone but they were totally clueless as how to proceed or to whom to pass the information to.