
New Member
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6 Messages
The date and time keeps changing on my Digital Phones
My date and time keeps changing. Once a day or so. When I oput the correct time/date in the base unit, it does not sent new time to handsets????
New Member
•
6 Messages
My date and time keeps changing. Once a day or so. When I oput the correct time/date in the base unit, it does not sent new time to handsets????
Accepted Solution
Official Solution
ATTHelp
Community Support
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221.3K Messages
3 years ago
Hi, @Hcjenkins.
Thank you to @spoom2 for the useful information.
As he stated, you can check to see if you phone has the option for the time being set by the Caller ID. You can also try rebooting your gateway, because this will refresh the connection with the phone.
Try this and let us know if this helps.
Marc, AT&T Community Specialist
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spoom2
Expert
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18.4K Messages
3 years ago
So it seem you have digital service that is served by a server in a different time zone from yours. All you can do is report this to the phone company or if you have the ability to turn off the time being set by the CID information. You change the base unit, but the handsets are still getting their information from the next phone call.
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ATTHelp
Community Support
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221.3K Messages
3 years ago
Hi, @Hcjenkins, we're happy to help with your phone's time zone issue.
Did you try @spoom2's suggestion of turning off the time set by the caller ID?
Let us know how it went so we can determine what your next step should be.
We'll be awaiting your response.
Aminah, AT&T Community Specialist
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Hcjenkins
New Member
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6 Messages
3 years ago
Yes. I turned off CID. Still changes one a day or so
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spoom2
Expert
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18.4K Messages
3 years ago
@Hcjenkins Not the CID, turn off the time being set by the CID, if your phone has that option.
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