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Makaye3120's profile

New Member


4 Messages

Mon, Jun 27, 2022 7:20 PM

Temporarily shut off active armour on phone

How do I temporarily shut off active armour so I can receive all phone calls?


Accepted Solution

Official Solution


Community Support


195.7K Messages

2 m前

Hello @Makaye3120, we're happy to help with a few options to manage your ActiveArmor.


If you are wanting to receive all calls to your device, here are the following options within the ActiveArmor app to manage the calls you want to enable. 

  1. Open the AT&T ActiveArmor mobile security app and tap Calls.
  2. Scroll to Network call preferences.
  3. Choose one:
    • Block caller: You can block calls from your call log, contact list, or manually.
    • Fraud calls: This is automatically set to Block for your protection. You can choose to flag these calls or send to voicemail.
    • Nuisance calls: This is automatically set to Enabled. You can choose to flag, block, or send to voicemail each category. Categories include Political, Spam risk, Surveys, Nonprofit, Private calls, Telemarketers, and Account services. Categories were based on complaints and feedback. 
    • Unknown callers: This defaults to Allowed. You can also choose to send to voicemail.

We're here if you have any questions. Thank you for contacting AT&T Community Forums. 


Alasani, AT&T Community Specialist 

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