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Steeev's profile

Contributor

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1 Message

Friday, December 19th, 2014 12:46 AM

No phone for 2 weeks, Santa Cruz area

Our landline has been dead for 2 weeks.

AT&T has made and missed 2 appointments, a week apart.  We can not get any kind of answer about when service will be back up. No calls, email, no info on the Web.

Are others having extended service outages in CA?

Somehow AT&T has managed to stay out of the news for the most part, though when I do get through on the phone, operators tell us that service in CA is overloaded due to damage from recent, rather unimpressive, storms.

I'm concerned we're lost somewhere in the bowels of the AT&T computer systems.

 

Note this isn't actually about U-verse voice, it's a plain old landline.  But there is no online forum for those, probably because they are so "reliable."

Former Employee

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4.9K Messages

9 years ago

Hello, Steeev!

 

Thanks for posting. Were you able to get service restored? If not, please click here to send us a private message with your contact information, the best time to reach you, and a brief description of the issue. 

 

You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen. In the meantime, feel free to message me with any other questions or concerns. 

 

-Mariana

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