AT&T Community Forums

How Do I Turn OFF Call Forwarding

I am required to have a landline and must show documentation that it does not have call waiting or call forwarding. I have a digital home phone (plugs into my modem). Traditional landlines (phone jacks in the wall that will work even if there is a power outage) are no longer available in my area - from anyone.

I realize that the call forward and call waiting features do not have to be activated. That is not relevant to my question. I am required to show that call forwarding and waiting are not part of my service and cannot be turned on. How can I do so?

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Accepted Solution

Official Solution

JefferMC

ACE - Expert

•

33.2K Messages

2 years ago

You cannot, as such features are included in the AT&T Phone VOIP/Digital Phone service. From https://www.att.com/home-phone/plans/

AT&T Phone features

Manage your phone with 25+ calling features such as Locate Me and Do Not Disturb, and traditional favorites like Caller ID and Call Waiting.

• Address Book
• Anonymous Call Rejection
• Busy Call Forwarding
• Call Blocking (up to 100 TNs)
• Call Forwarding (All calls, Busy, No Answer)
• Call Screening
• Call Trace
• Call Transfer
• Call Waiting
• Cancel Call Waiting
• Caller ID Blocking (All calls or per call)
• Caller ID per Call Blocking
• Caller ID Name and Number
• Caller ID on Call Waiting
• Caller ID on TV*
• Click to Call from call history via U-verse TV
• Click to Call/Make a Call via U-verse TV
• Directory Assistance (DA) Blocking
• Do Not Disturb
• Exclusive Call Forwarding
• International Call Blocking
• Locate Me
• No Answer Call Forwarding
• Safe Call Forwarding
• Three-Way Calling
• AT&T Voicemail
• Web Portal Features Management
• Voicemail
• Voicemail Greeting
• Set # of voicemail rings
• Voicemail Call Forwarding Notification
• Remote Voicemail Access
• Voicemail Viewer
• Voicemail to Text