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elstaci
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22 Messages

Thursday, April 15th, 2021 11:16 AM

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Getting "BAD REQUEST" whenever I try to download Voicemail from ATT Server

A little more than 2 weeks ago I was able to download all my Voicemail messages to my hard drive. Now every time I try to download Voicemail messages I get a "BAD REQUEST" answer from ATT Server.

At first I used to get the error Pop-Up messaga that "ATT IS HAVING TECHNICAL DIFFICULTIES. TRY AGAIN LATER" whenever I tried to download the Voicemail messages to my computer.

ATT sent out 3 Service Technicians and all 3 says the line is good and the problem is with ATT. I talked with ATT Tech Support and that person said, after about 1-2 hours talking on the telephone plus talking to the ATT Service Tech, that my computer is not compatible witth ATT and nothing they can do.

The Tech Support wanted me to install a obsolete non-Windows 10 compatible Apple Quicktime app that hasn't be updated since 2016. But I installed it with the same results as before. It would launch. So I uninstalled Quicktime again.

Yet my computer was compatible a little more than 2 weeks ago where I had been able to download my Voicemail messages to my PC since I first got ATT U-verse Home phone service.

By the way, I have a hearing disability which prevents me from HEARING or UNDERSTANDING voice messages on the telephone thus the reason for me to download the Voice messages. I can use my Headphones to listen to the downloaded Voice messages from ATT.

without any problems.

Has  anyone else have issues downloading Voicemail to their computers?

elstaci

New Member

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22 Messages

2 years ago

Sound like a very good workaround. I will try it and see if it works on my PC. Thanks for the update.

EDIT: Sir you are a genius. I just called and left a voicemail from my cellphone number. Downloaded the voicemail to my email account and I had two options:

Voicemail converted to text and Voicemail in a .WAV File.

Ran the .WAV file and it was the same as when I was able to download it from ATT website directly before.

This is almost as good as before. Just a few extra steps to follow plus you have a hard copy in your computer and better than the Cellphone App.

But the Cellphone App is good because, at least, It will notify me if I do have voicemail and at least I am able to get the gist of the poorly transcribed voicemail message when I am never around my PC to look at my emails.

I don't use my Cellphone to look at my emails so this is the next best thing.

(edited)

New Member

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6 Messages

2 years ago

Glad this was helpful to someone else!  My main complaint is that you can't check multiple lines and forward them all at once.  But you couldn't do that with the download option either.  I don't know why not, but you can't.

The interesting thing about the e-mail received is that it appears to be a forward from another account (my phone number)@uvm.att.com.  So it appears that our voice mails are stored in an e-mail account to start with.  If we could just login directly to that e-mail account it would save a few steps, but I don't know how to do that.

elstaci

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22 Messages

2 years ago

Maybe one of ATT Moderators here can help you with that.

New Member

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6 Messages

2 years ago

Here's something else I just discovered.  I wonder how many years this has been there and I didn't notice it.  If you click on the Voicemail Settings tab at the top, in the Voicemail box preferences section there is one called Message Forwarding that allows you to automatically forward voice mail messages to an e-mail account!  I haven't tried this yet, but if it works as I think, it should cut out a step in the process.

New Member

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2 Messages

2 years ago

The Accepted Solution suggested by one poster that involves the Forward E-Mail feature in the digital display of the voicemail totally works!

New Member

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8 Messages

2 years ago

Yea, it works....so why can't it just be available when I get to the website and get the bad request?  There should be no reason to need to forward it to my email when it should be ALSO AVAILABLE DIRECTLY FORM MY VOICEMAIL ACCOUNT ON THE SAME TOKEN.  And why does it take one of US and not ATT to TELL US the work around?   I PERSONALLY want my 3 hours of time working DIRECTLY WITH THEM back!  Who else wasted time with AT&T and want their time back for a solution that doesn't fit to what you paid for, nor was offered to you, nor makes sense on why they can email it to you, but you can't get it directly from the web site and been waiting 3 months?

JadedPixie

Scholar

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224 Messages

2 years ago

The emailing messages method still works thankfully. Having said that I find it absolutely shameful on AT&T's part that messages haven't been able to be listened to through the site itself for years and the issue that arose with downloading messages that started earlier this year is still going on.

New Member

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8 Messages

1 year ago

Here's the trouble with the email message thing.  My phone (ATT phone by the way) and my ATT account BOTH recognize that no one has gone into the account AND LISTENED TO OR DELETED the necessary voice mail.  So I either have to log into my account, or dial the *98 ANYHOW to get rid of these indicators.  So, email is really just giving me MORE to do.

New Member

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6 Messages

1 year ago

That's true on the e-mail messages, you still have to dial in or log in to stop it from thinking you have unheard messages.  So just a workaround.

But get this!  I just tried today for the first time in ages to download VM and it seems to work now!!  No more error.  I do get an error trying to play it on the site, but that's because it uses QuickTime and I don't have that installed and don't want to install it.  So that doesn't bother me as it's on my end.

So someone finally got the right person aware of the issue and actually fixed the programming, although didn't update us on this thread.

New Member

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8 Messages

1 year ago

Confirmed with MSEdge & FireFox.  You WILL be asked to install Quicktime mind you, which never happened before, click cancel and then click the "Save to computer".

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