Getting "BAD REQUEST" whenever I try to download Voicemail from ATT Server

Yes.  They are still working on this as of 5/21/21 3pm EST.  What a joke.

ATT, here's the link we get sent to.  I think if anyone actually read this link, you can tell there is error codes and ending in a FAILURE reason...Old session?  None of us are using and old session.....: lhttps://cprodmasx.att.com/commonLogin/igate_wam/controller.do?TAM_OP=login&USERNAME=unauthenticated&ERROR_CODE=0x00000000&ERROR_TEXT=HPDBA0521I%20%20%20Successful%20completion&METHOD=GET&URL=%2Fpkmsvouchfor%3FATT%26https%3A%2F%2Fumcsfsa.att.com%2Fumc-sfs%2FSoundFileServlet%3Fmsg%3DLZzWzIoHKKYhzufKT6LgiwRpQGteTS11f3Zk45eHheci5RvCeQtSaEjsXsnCvE0ym8YGCo3Ws0KS%250AkFGeCtcMSOS0A%252BsdYxmwIJQbBZ4z73re77mKbudA78MPZPsrlU9X%252BKJ3NGwL67A%252FwjbQxgS6Z1o2%250A7Fpdf4v45zD007Rnuf9QIOCYLk0Rq8dX2vQsicYqe4lZ6b42Ix0oSN8Nls8uRsXpQSXZVUJrtLo1%250AA74lRT2cejwjN6tdhxbtuFb%252BIG2SIzfI%252Fw4ADy%252BoZD0VEHppgA%253D%253D&REFERER=https%3A%2F%2Fuversecentral3.att.com%2F&HOSTNAME=cprodmasx.att.com&AUTHNLEVEL=&FAILREASON=&OLDSESSION=

Next ttulinsky...  Wrong answer.  Have 7 (personal) and 10 (work PC) available to me, same, BOTH computers.

I am having the same problem.  I have tried Chrome, Firefox, Edge, and Internet Explorer.  The problem is the same as stated here, and obviously on AT&T's end.  Based on some comments about needing outdated software, I found an old XP machine with an old version of Firefox (52.9), and tried it there too, but still got the same error.  BTW, on some browsers, the pop-up with the download link appears way at the bottom of the page, after a lot of blank space, rather than right by the line you're on, like it used to.

AT&T has confirmed this is a problem with their web site.  In this thread, we have a timeframe during which the problem started.  As a programmer myself, I would think they would have a programmer review the changes that were implemented during the one week timeframe when the problem started, and either undo them or figure out what to further modify to get back to workable functionality.

Can someone from AT&T please confirm that a programmer is assigned to this issue, and give an update as to where they are in the process?  Do they know which line(s) of code are causing the issue?  Are they testing a change at this point?  Or has work not started, and if not when do they plan to start?  This is a production problem that has persisted for well over a month.  It is affecting everyone who uses the service.  It's not an intermittent problem, but easily reproducible, so it shouldn't be terribly hard to track down and either fix or work around somehow.

In one of my previous replies to this thread that I opened I did mention about ATT using a ATT IT professional to track my connection from my computer to the ATT Servers.

At that time I thought I was the only one with this issue so I figured that an IT Pro can track the connection from my Gateway to ATT Servers to see where it is either being blocked or disconnected.

One thing I learned about large Corporation they won't divulge any information that might be harmful to them later on. So I doubt that ATT will give any details on what they are doing or not doing to resolve this issue.

Personally, I am also would like to know if they have been able to isolate the issue and whether it can be fixed within a reasonable time. At least give the Customers a Time frame like 2 weeks to 2 months etc. to give the Customer some hope that the issue is being worked on and progress is being made.

@unused_account you are absolutely correct.  I am also a programmer.  I did basically same as you.  Tried different browsers and different computers with different operating systems only to get the same result every time.  The "change trail" should not be that hard to follow.  The real question is, are they even working on it????

If this Voicemail issue is affecting ATT's Business Customers as well as their Residential Customers you can bet that they are working on it.

I am sure ATT doesn't care if they lose some Residential Customers but Business Customer is another matter. ATT can't afford to antagonize their Business Customers since that is where they have their largest accounts and generate the most money for them.

5/28/21 and still does not work.  What (Edited per community guidelines)!

Alice's comment was "Edited per community guidelines" so I guess someone from AT&T saw this thread, and took the time to do that, but not to let all of us know what we want to know, that being where they are in the process of fixing the problem.

I fixed this by changing providers--I had lots of other poorly-handled account issues as well, so this was one straw towards the final straw.

@unused_account 

Alice's comment was "Edited per community guidelines" so I guess someone from AT&T saw this thread

That's a bot.  The bots scan topics and post for inappropriate words and phrases, no humans involved.