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elstaci
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The 5th element!
10th stratosphere!

New Member

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16 Messages

Thu, Apr 15, 2021 11:16 AM

Getting "BAD REQUEST" whenever I try to download Voicemail from ATT Server

A little more than 2 weeks ago I was able to download all my Voicemail messages to my hard drive. Now every time I try to download Voicemail messages I get a "BAD REQUEST" answer from ATT Server.

At first I used to get the error Pop-Up messaga that "ATT IS HAVING TECHNICAL DIFFICULTIES. TRY AGAIN LATER" whenever I tried to download the Voicemail messages to my computer.

ATT sent out 3 Service Technicians and all 3 says the line is good and the problem is with ATT. I talked with ATT Tech Support and that person said, after about 1-2 hours talking on the telephone plus talking to the ATT Service Tech, that my computer is not compatible witth ATT and nothing they can do.

The Tech Support wanted me to install a obsolete non-Windows 10 compatible Apple Quicktime app that hasn't be updated since 2016. But I installed it with the same results as before. It would launch. So I uninstalled Quicktime again.

Yet my computer was compatible a little more than 2 weeks ago where I had been able to download my Voicemail messages to my PC since I first got ATT U-verse Home phone service.

By the way, I have a hearing disability which prevents me from HEARING or UNDERSTANDING voice messages on the telephone thus the reason for me to download the Voice messages. I can use my Headphones to listen to the downloaded Voice messages from ATT.

without any problems.

Has  anyone else have issues downloading Voicemail to their computers?

Teacher

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17 Messages

1年前

Yes.  They are still working on this as of 5/21/21 3pm EST.  What a joke.

New Member

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8 Messages

1年前

ATT, here's the link we get sent to.  I think if anyone actually read this link, you can tell there is error codes and ending in a FAILURE reason...Old session?  None of us are using and old session.....: lhttps://cprodmasx.att.com/commonLogin/igate_wam/controller.do?TAM_OP=login&USERNAME=unauthenticated&ERROR_CODE=0x00000000&ERROR_TEXT=HPDBA0521I%20%20%20Successful%20completion&METHOD=GET&URL=%2Fpkmsvouchfor%3FATT%26https%3A%2F%2Fumcsfsa.att.com%2Fumc-sfs%2FSoundFileServlet%3Fmsg%3DLZzWzIoHKKYhzufKT6LgiwRpQGteTS11f3Zk45eHheci5RvCeQtSaEjsXsnCvE0ym8YGCo3Ws0KS%250AkFGeCtcMSOS0A%252BsdYxmwIJQbBZ4z73re77mKbudA78MPZPsrlU9X%252BKJ3NGwL67A%252FwjbQxgS6Z1o2%250A7Fpdf4v45zD007Rnuf9QIOCYLk0Rq8dX2vQsicYqe4lZ6b42Ix0oSN8Nls8uRsXpQSXZVUJrtLo1%250AA74lRT2cejwjN6tdhxbtuFb%252BIG2SIzfI%252Fw4ADy%252BoZD0VEHppgA%253D%253D&REFERER=https%3A%2F%2Fuversecentral3.att.com%2F&HOSTNAME=cprodmasx.att.com&AUTHNLEVEL=&FAILREASON=&OLDSESSION=

Next ttulinsky...  Wrong answer.  Have 7 (personal) and 10 (work PC) available to me, same, BOTH computers.

ballparkfrankie, yea...the quicktime app is a total waste of time..it doesn't even work with IE anymore (tried FF, IE and Edge...not a PEEP from quicktime trying to insert itself into the browsers and let me listen on my Win 7 machine), so bark back and tell 'em I said so.  Mmmm, be careful with the evil Xfinity.  Their customer service is the WORST, especially when you are trying to LEAVE.
Di make a new attempt tonight on something that seems to be popping up more and more on my work PC...the NEED to use FireFox's "private browsing" window...that didn't work either.

New Member

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6 Messages

1年前

I am having the same problem.  I have tried Chrome, Firefox, Edge, and Internet Explorer.  The problem is the same as stated here, and obviously on AT&T's end.  Based on some comments about needing outdated software, I found an old XP machine with an old version of Firefox (52.9), and tried it there too, but still got the same error.  BTW, on some browsers, the pop-up with the download link appears way at the bottom of the page, after a lot of blank space, rather than right by the line you're on, like it used to.

AT&T has confirmed this is a problem with their web site.  In this thread, we have a timeframe during which the problem started.  As a programmer myself, I would think they would have a programmer review the changes that were implemented during the one week timeframe when the problem started, and either undo them or figure out what to further modify to get back to workable functionality.

Can someone from AT&T please confirm that a programmer is assigned to this issue, and give an update as to where they are in the process?  Do they know which line(s) of code are causing the issue?  Are they testing a change at this point?  Or has work not started, and if not when do they plan to start?  This is a production problem that has persisted for well over a month.  It is affecting everyone who uses the service.  It's not an intermittent problem, but easily reproducible, so it shouldn't be terribly hard to track down and either fix or work around somehow.

elstaci

New Member

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16 Messages

1年前

In one of my previous replies to this thread that I opened I did mention about ATT using a ATT IT professional to track my connection from my computer to the ATT Servers.

At that time I thought I was the only one with this issue so I figured that an IT Pro can track the connection from my Gateway to ATT Servers to see where it is either being blocked or disconnected.

One thing I learned about large Corporation they won't divulge any information that might be harmful to them later on. So I doubt that ATT will give any details on what they are doing or not doing to resolve this issue.

Personally, I am also would like to know if they have been able to isolate the issue and whether it can be fixed within a reasonable time. At least give the Customers a Time frame like 2 weeks to 2 months etc. to give the Customer some hope that the issue is being worked on and progress is being made.

Teacher

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17 Messages

1年前

@unused_account you are absolutely correct.  I am also a programmer.  I did basically same as you.  Tried different browsers and different computers with different operating systems only to get the same result every time.  The "change trail" should not be that hard to follow.  The real question is, are they even working on it????

elstaci

New Member

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16 Messages

1年前

If this Voicemail issue is affecting ATT's Business Customers as well as their Residential Customers you can bet that they are working on it.

I am sure ATT doesn't care if they lose some Residential Customers but Business Customer is another matter. ATT can't afford to antagonize their Business Customers since that is where they have their largest accounts and generate the most money for them.

Teacher

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17 Messages

1年前

5/28/21 and still does not work.  What (Edited per community guidelines)!

(edited)

New Member

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6 Messages

1年前

Alice's comment was "Edited per community guidelines" so I guess someone from AT&T saw this thread, and took the time to do that, but not to let all of us know what we want to know, that being where they are in the process of fixing the problem.

New Member

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4 Messages

1年前

I fixed this by changing providers--I had lots of other poorly-handled account issues as well, so this was one straw towards the final straw.

spoom2

ACE - Master

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16.1K Messages

1年前

@unused_account 

Alice's comment was "Edited per community guidelines" so I guess someone from AT&T saw this thread

That's a bot.  The bots scan topics and post for inappropriate words and phrases, no humans involved. 

elstaci

New Member

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16 Messages

1年前

Sound like a very good workaround. I will try it and see if it works on my PC. Thanks for the update.

EDIT: Sir you are a genius. I just called and left a voicemail from my cellphone number. Downloaded the voicemail to my email account and I had two options:

Voicemail converted to text and Voicemail in a .WAV File.

Ran the .WAV file and it was the same as when I was able to download it from ATT website directly before.

This is almost as good as before. Just a few extra steps to follow plus you have a hard copy in your computer and better than the Cellphone App.

But the Cellphone App is good because, at least, It will notify me if I do have voicemail and at least I am able to get the gist of the poorly transcribed voicemail message when I am never around my PC to look at my emails.

I don't use my Cellphone to look at my emails so this is the next best thing.

(edited)

New Member

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6 Messages

1年前

Glad this was helpful to someone else!  My main complaint is that you can't check multiple lines and forward them all at once.  But you couldn't do that with the download option either.  I don't know why not, but you can't.

The interesting thing about the e-mail received is that it appears to be a forward from another account (my phone number)@uvm.att.com.  So it appears that our voice mails are stored in an e-mail account to start with.  If we could just login directly to that e-mail account it would save a few steps, but I don't know how to do that.

elstaci

New Member

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16 Messages

1年前

Maybe one of ATT Moderators here can help you with that.

New Member

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6 Messages

1年前

Here's something else I just discovered.  I wonder how many years this has been there and I didn't notice it.  If you click on the Voicemail Settings tab at the top, in the Voicemail box preferences section there is one called Message Forwarding that allows you to automatically forward voice mail messages to an e-mail account!  I haven't tried this yet, but if it works as I think, it should cut out a step in the process.

New Member

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2 Messages

1年前

The Accepted Solution suggested by one poster that involves the Forward E-Mail feature in the digital display of the voicemail totally works!

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