New Member
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3 Messages
Caller ID only displaying caller names and not their number
This just started happening about 3 days ago on our EL52119 DECT 6.0 cordless phone system. Same thing is happening on all 3 phones. I've tried unplugging the main base, unplugging the phone cord, and deleting all of the Caller ID entries but it's still doing the same thing. Our landline is through Spectrum and the Caller ID works fine on our televisions.
Any idea how to fix this? We have a couple of telemarketers blocked and now their calls are getting through because the phone is not seeing the number that is calling.
spoom2
Expert
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18.6K Messages
9 months ago
Only thing I can think of is the phone isn't recognizing the fsk code sent by spectrum. I see nothing in the phones call blocking that would cause this.
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dX927
New Member
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3 Messages
9 months ago
I spoke with Spectrum and they claim that it's not a problem on their end.
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spoom2
Expert
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18.6K Messages
9 months ago
Of course. The FSK code being sent is not pure enough for your phone. Take it back and purchase a phone that will accept their code. This is a fairly common problem with cable companies.
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dX927
New Member
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3 Messages
9 months ago
We just now received a call from someone who didn't have a name attached to their number and ONLY the number was visible. It seems like the phone will only display one line of the caller ID regardless of if it's the name or the number. Sadly the phone is out of warranty and not returnable at this point.
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