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AT&T related help: View and download call history



lobuem's profile

Tutor

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12 Messages

Saturday, March 18th, 2023 7:09 PM

Call log hasn't updated for 5 days

Any way to resolve an issue where I can't see any calls in my log since 3/13?

Community Support

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232.7K Messages

1 year ago

Hello @lobuem , we're here to help with your call logs on your device.

 

We recommend you power cycle your device by turning if off then back on to refresh your connection to the network.

 

Also, make sure you have the most recent software update to ensure you have the latest features and device protection options.

 

We update your usage reports online as quickly as we can, but sometimes your usage info may be unavailable or delayed. It can take two to five days for data use, to post in myAT&T, so amounts shown online may not reflect all use since your last bill.

Time stamps for current data or text usage may be off by up to 4 hours in myAT&T. Here are some things to keep in mind:

  • We usually update recent data use every three hours.
  • You may not be able to see usage since your last bill online if you have a new account or changed your plan in the middle of a bill period.
  • Usage info may not be available while we’re processing your bill. Usage generated near the end of a bill period may not show up until the next bill period.
  • Additional delays of up to 60 days are possible if the usage takes place outside the U.S.
  • For wireless roaming use, which is based on call records from other carriers, delays are normally 2-10 days but could be more than 60 days. Some use may display online but be billed during a later bill period.
  • For talk use, you may see airtime for voicemails and other calls that aren't billed. If you use more minutes than are included in your plan, we'll deduct the minutes from your available Rollover Minutes. After that, we’ll apply a per-minute charge.

We hope this information is helpful! Thank you for visiting AT&T Community Forums!

 

TT, AT&T Community Specialist

Tutor

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12 Messages

1 year ago

Thanks.  This sounds like cell phone advice. I have VOIP landline service. I’ll try resetting my internet modem, but I don’t have any other internet issues.  The call log isn’t local, as far as I know. 

Community Support

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232.7K Messages

1 year ago

Let us know if you still need help with your call log after rebooting your gateway, lobuem.

 

Aminah, AT&T Community Specialist

Tutor

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12 Messages

1 year ago

Actually I'm surprised that did fix it.  Does that mean the call log is kept inside the modem/gateway, or maybe the gateway is responsible for uploading the calls to the server...

New Member

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6 Messages

5 months ago

I have 4 lines on my ATT wireless account. Only 3 of those lines update the text, calls and data in a timely matter.  The 4th line is used all the time but the call log is over 1-2 days behind.  Why does this line not update properly like the other 3 lines? I find this frustrating.

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