Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
ATTHelpForums's profile
Community Support

Community Support


2.7K Messages

Tuesday, February 7th, 2023 6:56 PM

VOIP Light Blinking Yellow - Don't Worry, You Still Have AT&T Voice Service

Learn why the light is blinking yellow and what to do

If you are upgrading your modem from the 210 to the BGW320, you may see a yellow light when making a call. While a yellow light may seem like a bad omen, not to worry, it does not indicate anything. 

You can still make calls as normal. We will be updating the firmware in late Spring so the light is a more appealing color. 

Having Trouble Making Calls or With the Internet? 

If you have to have any trouble with voice or internet service, our recommendation is to reboot the modem. This is a quick fix in most instances. If a restart does not work, I recommend using our Troubleshoot & Resolve tool. It is easy to use and you can resolve most issues without having to talk to anyone. 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

Accepted Solution

Official Solution

Community Support


2.7K Messages

1 year ago

Wondering why the modem light is blinking yellow while on the phone? Check out the information above. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.