E

New Member

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2 Messages

Fri, Oct 22, 2021 12:50 PM

Closed

no dial tone

problem not in the house

Accepted Solution

Official Solution

spoom2

ACE - Master

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16.5K Messages

1 عام مضت

Than report it to repair service.

New Member

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225 Messages

1 عام مضت

Sure about that?

New Member

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2 Messages

1 عام مضت

useless post !

spoom2

ACE - Master

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16.5K Messages

1 عام مضت

@equitytrader You give no information to what you've done.  The information given is valid for what you provided.  If you want more specific information let us know what service you have, digital or traditional landline and what you've done so far.  

New Member

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1 Message

1 عام مضت

I lost power on my ATT landline and the phones that support it.  No dial tine on the base or on the separate units.  This happened after a power outage in my area.  Can someone help me?

spoom2

ACE - Master

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16.5K Messages

1 عام مضت

If the base unit isn't working than the cordless handsets won't either, they get their signal from the base.  Have you tried another phone, preferably a known working corded phone.  If this is digital service (plugs into the back of a modem) reset the modem. If traditional landline test from the NID and if still bad report it to the phone company.  We don't know what service you have unless you tell us.

Tutor

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6 Messages

1 عام مضت

I have the same problem on my primary land line phone.  I attached a working phone to the outside connector and still no dial tone.  I contacted ATT support and they confirmed there was a problem on the line and gave me an estimated repair date of Nov 8, 2021.  They gave me a repair ticket number but I can't get access to the ticket number, when I try I get "something went wrong" message.  It seems incredible to me that I have to wait  over a week from the time I submitted the problem report to when ATT is going to fix the problem on my primary land line.

Paolo

spoom2

ACE - Master

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16.5K Messages

1 عام مضت

That's because they don't understand POTS lines.  Call the repair number that is on your bill, not the main customer service number.

spoom2

ACE - Master

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16.5K Messages

1 عام مضت

Well we have three different users reporting three different or unknown issues, sure hope they each know what applies to them. 

roger743

New Member

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15 Messages

3 m مضت

I have the same problem; checked all connections; no dial tone unable to call out on land line; no cell phone

spoom2

ACE - Master

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16.5K Messages

3 m مضت

@roger743 if nothing in this topic helps please start your own topic. If you've checked everything report it to repair service. Closing this topic to further posting as several different issues have been addressed.

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