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Jonas47's profile

New Member

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2 Messages

Wed, Jun 22, 2022 7:59 PM

My wireless phone box not working

They installed new fiber optic lines and my phone stopped working 

spoom2

ACE - Master

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16.1K Messages

2 m前

What do you mean by wireless phone box? Are you talking a cordless phone system? Are you talking about a wireless home phone? When you upgraded to fiber did you plug your phone into the phone port on the fiber modem, if it's a cordless system?

New Member

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2 Messages

2 m前

It's my wireless phone box for wireless home service 

spoom2

ACE - Master

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16.1K Messages

2 m前

Do you have a model number, should be on the unit somewhere? Wireless home phone has nothing to do with fiber Internet. 

ATTHelp

Community Support

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195.9K Messages

2 m前

We'll be happy to get your phone service going again @Jonas47.

 

Are you able to elaborate a little bit more about what exactly you're seeing on your end? Which wireless home phone device do you have? Are you getting a specific error message? With these details, we'll have a better grasp of what's going on and how to best assist you.

 

In the meantime, you can try using our troubleshooting diagnostic tool by going to Device Support, then selecting your Wireless Home Phone device to view instructions and videos.

 

We look forward to your response so that we can get this resolved for you.

 

Darais, AT&T Community Specialist

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