Gift your grad endless possibilities. Celebrate right now and connect them to their brightest future.
KayesPotrinak's profile

New Member


3 Messages

Friday, February 17th, 2023 10:34 AM

How to fix leaning telephone pole?

There is a telephone pole in our front yard that is leaning, and PGE claims it belongs to the phone company. However, I have been unable to reach the phone company despite multiple attempts. I have called various numbers on the ATT site, only to be transferred numerous times and left on hold. When I used the Repair Dept number provided to me, I was put on hold again, and when I requested a callback, someone from Sales called me back, but was unable to assist me.

Fortunately, a neighbor who works for Verizon was able to provide me with some contact numbers for ATT employees. Using these numbers, we were able to get a technician out to assess the pole, but he could not confirm that it belonged to ATT and was unable to log into their app to verify the information. He indicated that the pole sounded hollow and may be rotted.

I am now concerned about the safety of this pole and the potential for it to cause harm or damage property if it falls. Can you advise me on how to get someone out here quickly to take care of this issue?


Community Support


215.3K Messages

4 months ago

Let's get that telephone pole taken care of, @KayesPotrinak


In order to get someone out there, we'll need to speak privately. Please check your direct message inbox in the top right corner of the page. We'll be messaging you there shortly.


Raiden, AT&T Community Specialist 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.