New Member
•
10 Messages
Broken AT&T utility pole
Hello, does anyone know who to contact about removing a broken utility pole from your driveway? I’ve called several times and made several work orders and it’s been almost a month and the broken pole is still in my driveway. Please help!
Constructive
Former Employee
•
32.9K Messages
1 year ago
the process still stands except for the power portion, planning engineering permits etc. permits are what mucks it up, i have a pole removal that going on 18 months waiting on a permit in beverly hills
0
0
MsTT
New Member
•
10 Messages
1 year ago
@Constructive
who can I contact to see the status of the work order. This is ridiculous and unacceptable business practices.
0
0
Constructive
Former Employee
•
32.9K Messages
1 year ago
you just need to call at&t i dont have any inside information or contacts even if i did i would be forbidden to share those in the forum
0
0
MsTT
New Member
•
10 Messages
1 year ago
@Constructive
so this forum is pretty much no help either. 🫤. Got it!
0
0
Constructive
Former Employee
•
32.9K Messages
1 year ago
this is a customer populated forum for customers to give other customers advice based on their experinces.
0
0
MsTT
New Member
•
10 Messages
1 year ago
@Constructive
sooooo that’s why I joined! 😁 My experience hasn’t been great, I was trying to resolve my problem!
0
0
spoom2
Expert
•
18.3K Messages
1 year ago
You say you've called the number for downed or obstructed lines. Did you follow the instructions for reporting them? If you did than file an FCC or BBB complaint that usually gets their attention.
0
0
MsTT
New Member
•
10 Messages
1 year ago
@spoom2
thanks for that advice!
0
0
richaardvark
New Member
•
7 Messages
7 months ago
The directions at that original link to report a downed pole / line don't even work.
0
0
ATTHelp
Community Support
•
220.9K Messages
7 months ago
We want to help get that downed power line reported, @richaardvark!
So that we can reach out to our Support Team about this, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to speaking with you!
Lacey, AT&T Community Specialist
0
0