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MsTT's profile

New Member

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10 Messages

Thu, Jun 23, 2022 2:29 PM

Broken AT&T utility pole

Hello, does anyone know who to contact about removing a broken utility pole from your driveway? I’ve called several times and made several work orders and it’s been almost a month and the broken pole is still in my driveway. Please help! 

Constructive

Employee

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29.4K Messages

3分前

To report  downed poles or obstructed line use this link 

New Member

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10 Messages

3分前

I’ve called that number several times. Either get disconnected or nobody knows where to send me. 

ATTHelp

Community Support

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200.4K Messages

3分前

We're here to assist with your pole concern, @MsTT!

 

Just as out ACE @Constructive mentioned, the team that would handle your request would be our support team at 800.288.2020. Keep in mind this information when calling:

  • Have AT&T service? Provide your account info and say, “Line is down.”
  • Don’t have AT&T service? Say "No account." When asked if you want to order new service, say "No." Then, to let us know why you're calling, say “Line is down.”  

Don't hesitate to reach back out if you ever need our assistance again. Thank you for choosing the AT&T Community Forums!

 

CalebP, AT&T Community Specialist 

New Member

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10 Messages

3分前

Caleb, I’ve called that number several times. I have a work order. Two technicians have come to do an assessment. It’s been over 2 months and the pole is still in my driveway. 

ATTHelp

Community Support

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200.4K Messages

3分前

Thank you for the update, @MsTT.

 

We will need to bring you into a DM to check on the statues of your work order.

 

In the mean time, please provide the work order number, so we can check to see what is causing the delay.

 

Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

Elmi, AT&T Community Specialist.

New Member

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10 Messages

3分前

Hello Elmi, 

I wasn’t able to click on the link, please resend. 

spoom2

ACE - Master

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16.5K Messages

3分前

@MsTT there is a time limit to reply to a DM, not sure what it is but make sure you're accepting notifications when someone post on your topic also when someone addresses you with the "at" sign. 

New Member

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10 Messages

3分前

Hello, 

I am still waiting on another link. I need this pole removed. 

Constructive

Employee

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29.4K Messages

3分前

uts not an overnight process 

The power company needs to issue a form with the intent to work to AT&T ( in California and Nevada that would go to me) then i send it to a project manager assigned to that wire center to acquire funding and permit for the work, once approved it goes to the engineer to write the job, after that it goes to scheduling, scheduling will schedule it when the work load permits, the intent is the first step to many at&t is forbidden to touch it until power has submitted the forms

New Member

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10 Messages

3分前

@Constructive 

there is an active work order that has been open for months. The power company came out and said that it’s not their pole. I’m trying to get this pole out of my driveway because it’s obstructing coming in and out. 

Constructive

Employee

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29.4K Messages

3分前

the process still stands except for the power portion, planning engineering permits etc. permits are what mucks it up, i have a pole removal that going on 18 months waiting on a permit in beverly hills 

New Member

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10 Messages

3分前

@Constructive 

who can I contact to see the status of the work order. This is ridiculous and unacceptable business practices. 

Constructive

Employee

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29.4K Messages

3分前

you just need to call at&t i dont have any inside information or contacts even if i did i would be forbidden to share those in the forum 

New Member

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10 Messages

3分前

@Constructive 

so this forum is pretty much no help either. 🫤. Got it! 

Constructive

Employee

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29.4K Messages

3分前

this is a customer populated forum for customers to give other customers advice based on their experinces.

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