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drburgheezer1tek's profile

New Member

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3 Messages

Thu, Jul 7, 2022 10:40 PM

AT&T 5840 remote access code not working

I have an AT&T 5840 cordless phone system.  I'm trying to access my messages remotely through my (not a smart) cell phone.  I've read the manual and it seems straight forward enough.  When the machine answers enter the 2 digit remote access code - I've changed it from the default 50 ('cuz that wasn't working).  Tried entering the code both during the outgoing message and after it ends.

In theory after entry of the remote access code the machine is supposed to issue a beep and then accept remote commands, i.e. play messages etc. - no beep to response to remote commands from the manual.  Any help would be appreciated - thanks 

spoom2

ACE - Master

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16.5K Messages

3 m مضت

Even though the manual doesn't say so try a # or a * when the answering machine answers. like #50 or *50

(edited)

spoom2

ACE - Master

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16.5K Messages

3 m مضت

What are you trying to access the remote system with?

New Member

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3 Messages

3 m مضت

yup - tried just the two digits also prefixed by # and * both during the outgoing message and after.  

Re: the phone I am using to try and check the message is a TracFone flip phone.  Also had my friend try with her Samsung - same non-response.

Thanks for your input.

spoom2

ACE - Master

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16.5K Messages

3 m مضت

Since you're doing commands that the phone needs to understand, try doing it from another landline. It's quite possible the touch tones are not pure enough from a cell phone. 

New Member

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3 Messages

3 m مضت

Well that may be the issue.  My "landline" is actually a Straight Talk Home Phone.  It's a little desk top box that connects to the nearest cell tower.  So while it's technically a cell phone, it's not mobile and connects to my AT&T cordless as though it was a land line.  Although I can't think of any reason it would not pass touch tone tones through to the AT&T system - sigh.

Thanks for your help.

spoom2

ACE - Master

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16.5K Messages

3 m مضت

Even though you're using a wireless home phone, it's the phone itself that has to recognize the tones. 

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