New Member
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1 Message
Urgent Landline Repair
Been trying to contact AT&T directly to discuss a service outage for my elderly father-in-law. He is a fall risk and depends on his landline. He has a landline only… No cell service, no internet. AT&T says it will be repaired by January 5th at 5:30 EST. This is unacceptable, as he would have no way to report an emergency between now and then.
Left message for AT&T support, but they have not called back within the promised timeframe. Any suggestions? They do acknowledge that the phone line issue is on their end via automated testing.
spoom2
Expert
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17.7K Messages
1 year ago
You can escalate to an executive by filling out the form.
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ATTHelp
Community Support
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210.8K Messages
1 year ago
Let us see what we can do to repair your dad's phone service, GlkSharon.
Let's meet in a Direct Message on this. Please check your Direct Message Inbox. It's the chat icon next to the bell icon in the top right corner of the Forums.
Aminah, AT&T Community Specialist
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sfjskfd
New Member
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6 Messages
3 months ago
Same problem here . Hours on hold or they promise to call back but never do. Trying to forward my mom's phone temporarily (she is 98 and really needs her phone to work). Repeated repair failures... No one seems to do their job any longer at AT&T.
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spoom2
Expert
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17.7K Messages
3 months ago
Year old topic, plus you've started your own. Closing to further posting.
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