Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
H

New Member

 • 

1 Message

Wed, Sep 9, 2020 1:01 AM

unwanted calls about my land line and direct tv

I'm getting calls on my cell phone from someone stating I can get discounts on my att and direct tv account. Of course I don't answer them. They are daily. Somtimes twice a day. It's the same voice. The numbers are different each time and they say to call back to that number. 

I'm not an att wireless customer but my land line is and I have direct tv. 

Please help me to stop these calls. 

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

200.6K Messages

2年前

Hey @Help_me1Please,

 

We understand you do not want to receive these calls anymore. We can help you with reporting and blocking the numbers.

 

To block the calls using star codes follow these instructions

  • You can also add your number to the free National Do Not Call Registry by calling 888.382.1222 or going to http://sm.att.com/406759a2.

You can also report to us of the unwanted calls you are receiving.

 

Let us know if this helps.

 

 

Max, AT&T Community Specialist

Visitor

 • 

12 Messages

2年前

@ATTHelp ,

 

I think I am in the same boat as the OP. These callers say they are calling "in support of ATT" and offer deals on Direct TV and other services from ATT. But, the numbers used have CIDs of Unassigned, or ATT, or Toll Free, or some random name or business. And the numbers always trace back to spam callers. My number is in the Do Not Call Registry but if they are spammers I doubt that concerns them. However, if they are ATT support, you need to get your house in order. If they are not, it seems the mighty ATT should be able to shut down spammers using their business name.....

New Member

 • 

1 Message

2年前

Phone starts ringing around 7:30am and doesn’t stop all day long. Already registered. It’s straight harassment. Both 800 and landline numbers and also “local” numbers. I am so irritated with home phone. Calls drop.  Not only that, it rings once. Can’t answer. Then when it rings 2 more times I can answer. Calls drop??? Really. It’s not a cell phone. Called AT&T about changing number (while on home phone) the call drops AFTER VERIFYING NUMBER). Do you think they would call me back? No. I am currently on call number 4 and ready to stop service. Finally got through to Dana. Believe she is truly trying to help. 
My number is on the National Do Not Call Registry. That was no help. Seriously frustrated AT&T customer. 😬

Visitor

 • 

12 Messages

2年前

I don't think the original poster is talking about ALL the spam calls that ring every day, he is specifically talking about the ones who identify themselves as "calling on behalf of ATT"....

 

And it is really annoying that this topic has been marked as Resolved when @ATTHelp  never even acknowledged that the complaint might be about ATT contractors. Or are these folks really spammers who call knowing about your services??

(edited)

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.