New Member
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2 Messages
Unlocking my ATT phone with no phone number.
Good morning all,
Not possible Unlocking my ATT phone with no phone number.
I did followed the instructions, confirmed my email and then got a denied saying I have to do via app.
The app doesn't allowed mevto log in without a system code that they send to my lost telephone number and I am in Europe till Dec so I cannot call their 800 288 2020 for help
this is the app message:
"Let's make sure it's you
To keep your info safe, we'll send you a code to confirm your identity.
Your code will be sent to 904-614-. . .8 .
For help, please call 800-288-2020"
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ATTHelp
Community Support
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215.2K Messages
3 months ago
We understand your frustration with wanting to have your device unlocked, esther2me.
Just a few quick questions, so that we can point you in the right direction for help:
-Do you currently have AT&T service with us? We're asking because we want to thoroughly check to see, if this could be the reason for the unlock denial.
-What is the make and model of your device? We're asking because we want to provide you with a process solution for that specific device.
Please let us know your answers, so we can proceed with the proper assistance accordingly.
Thanks again for reaching out to AT&T Community Forums!
Nelson, AT&T Community Specialist
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esther2me
New Member
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2 Messages
3 months ago
Dear Nelson,
Thank you so much for your reply.
I bought a AT&T prepaid Galaxy A03S December 2022
My whatsapp still work but the line number not
regards
Esther
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ATTHelp
Community Support
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215.2K Messages
3 months ago
Thank you for responding back to us @esther2me.
To best serve you while your out of the country, you can reach out to our international support team by phone or either chat.
Thank you for reaching out to AT&T Community Forums.
Marilyn, AT&T Community Specialist
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