Unauthorized change to fiber internet and phone service
Until 3.5 hours ago we had the following service from AT&T:
1. 300 Mbps fiber internet with 8 static IP addresses
2. 2 x home phone lines with local numbers (over the fiber, same numbers for 15 years)
3.5 hours ago I inquired about increasing the speed on our fiber line from 300 Mbps to 1000 Mbps. I also said, multiple times:
1. no change to static IP
2. no change to phone lines
The agent cited a price for the upgraded service and said an order could be created for my review. I agreed, but, again, emphasized I still needed the static IPs and BOTH phone lines.
15 minutes later, a change confirmation (NOT order, actual change!) arrived and listed new charges - including only ONE phone line. I immediately tested our phone lines. The primary line was fine, but the second line was dead - no dial tone. I then contacted AT&T and have spent the past 4 hours being handed from department to department where everyone spends a lot of time researching the problem but nothing every gets fixed. The last specialist phone 'Sales Team' gave up and stopped responding in chat (I know because I kept the connection active for another 45 minutes).
We need 2 phone lines and no one at AT&T seems capable of restoring our service - all we get are low level, undertrained, overseas workers without the authority to actually do anything. I can easily file a (Edited per community guidelines) for pennies tomorrow if that is the only way to get their attention - even making the motions to have it moved to arbitration would cost them a fortune and me virtually nothing, but I would simply prefer to have my service restored, especially since I never authorized the change.