Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
amysf's profile
amysf
#1 Star!
The 5th element!
10th stratosphere!

New Member

 • 

16 Messages

Fri, Apr 8, 2022 2:02 PM

Transferring phone service from wireless to ATT fiber network

Hello, I have an ATT fiber network account for internet and television. Can I transfer my phone from wireless service to the fiber line?

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

195.9K Messages

4分前

You can easily move a wireless number to one of your other accounts or a new account @amysf.

 
Upgrading to AT&T Fiber will not change your AT&T phone service. You will continue to enjoy exceptional call quality and reliability. More than 20 features, such as call blocking, call forwarding, and international calling that span the globe, make your digital phone more than just ordinary phone service.
 
Here are step by step instructions to move your line over to another account. 
  1. Go to Transfer of Billing Responsibility. If prompted for a security passcode but you forgot it, learn how to reset your security passcode.
  2. Select Move a line between my accounts.
  3. Select each number and account destination, either an existing or new account, and select Continue.
  4. If you move the numbers to an existing account, choose which account. If you move the number to a new account, you’ll be prompted to pick a new plan.
  5. Confirm or update the device info and select Accept device.
  6. Follow the prompts to complete the move.

In addition, once you are able to send the transfer request. On your other account you would need to accept billing responsibility for the line of service. You can accept billing responsibility if you:

  • Are at least 18 years old (exceptions: 19 years old in Alabama, 21 years old in Puerto Rico)
  • Are ready to complete a credit evaluation when you accept the transfer
  • Can make an advance payment if it’s required
  • Accept the remaining installment plan term from the transfer date.

 Meet us back here if you have any questions. Thank you for contacting AT&T Community Forums. 

 

Alasani, AT&T Community Specialist 

spoom2

ACE - Master

 • 

16.1K Messages

4分前

That would be a question for the AT&T customer service reps. You have to call to see if the number can be ported. 

amysf

New Member

 • 

16 Messages

4分前

Thank you, Alasani. 

spoom2

ACE - Master

 • 

16.1K Messages

4分前

Not every wireless number can be ported, you need to make sure it can be ported first. 

amysf

New Member

 • 

16 Messages

2分前

I am wondering about transfering a landline phone on an ATT 5G wireless network to an existing ATT Fiber network. We are now experiencing the fourth or fifth month in a row where our telephone network service has been OUT for a day ot two or 3. I am hoping to be able to transfer at no added cost. 

spoom2

ACE - Master

 • 

16.1K Messages

2分前

Customer service 800-288-2020 would be the ones to ask.

amysf

New Member

 • 

16 Messages

2分前

that would be great, if I had a phone to call them.

my thoughts

Employee

 • 

19.4K Messages

2分前

Expect a $99 installation charge plus a monthly increase of adding ATT Phone (Uverse VOIP). 

Of course you would also be saving some by cancelling your wireless phone… may want to verify phone is paid off or entire balance on payment plan will be due when cancelling.

spoom2

ACE - Master

 • 

16.1K Messages

2分前

landline phone on an ATT 5G wireless network to an existing ATT Fiber network. 

You didn't elaborate, but I'm assuming this is a wireless home phone? If not what is it? If it is and your problem is a bad signal take it to where you have a good signal. 

that would be great, if I had a phone to call them

No friends or neighbor with phone service? How did you plan on changing or porting your service to your fiber network? If porting you have to call, this topic is about porting from one service to another.



(edited)

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.