Contributor
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8 Messages
Too many login attempts error
I tried to login in to att.com tonight to pay bills and I got error message of too many login attempts and was locked out. I was successful in changing my password and was able to login. I'm NOT trying to login multiple times. This happened back in May and it took AT&T THREE MONTHS to get me back into my account. I get important email and don't want to get locked out again. I called the number on my phone bill and after 15 minutes on hold the person who finally answered said he couldn't help me and was transferred to another person who couldn't help me and she transferred me to some automatic system and I couldn't get past the robot to anyone so I hung up. How can I get through to AT&T security? I think someone is trying to login in to my account multiple times and locking me out.
spoom2
Expert
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17.7K Messages
2 years ago
Report fraud
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m22tanker
Contributor
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8 Messages
1 year ago
Found out the correct department to call is the Digital Assistance Department at 877-285-0144
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ATTHelp
Community Support
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210.9K Messages
1 year ago
Big Kudos to Phred! We're glad Phred was able to provide you with a pleasant and helpful experience @57phred.
I've brought your interaction into private in order to forward your feedback to give recognition and appreciation to Phred for his hard work.
If you have questions or concerns in the future, you can reach back to us and we're on it!
Thank you for connecting with the Community.
Jonye, AT&T Community Specialist
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m22tanker
Contributor
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8 Messages
1 year ago
I don't work for AT&T. I have NO idea what Phred is. Can you explain?
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spoom2
Expert
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17.7K Messages
1 year ago
Phred is a user name they provided a solution, but looks like for whatever reason the post was removed. Complete user name is @57phred
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m22tanker
Contributor
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8 Messages
1 year ago
spoom2, Thanks for solving the mystery! Maybe he was embarrassed by the lavish praise. I wish I could have seen that post. Actually, I was able to find the correct number to call in my previous post
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m22tanker
Contributor
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8 Messages
1 year ago
Ok, Digital Assistance couldn't help me. I'm trying to work for a solution with the AT&T Executive Office, but I'm not hopeful.
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alphawp
New Member
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7 Messages
1 year ago
found suggestion helpful.
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m22tanker
Contributor
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8 Messages
1 year ago
OK, the AT&T Executive Office called back and said there is nothing they can do. Sad.
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chrisespi
New Member
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1 Message
1 year ago
I have the same problem, getting error message of too many login attempts on my very first attempt, but only on my desktop. able to get email on iphone though. there is no other way to fix this at&t issue without the customer having to call for assistance?
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