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hbkbmk's profile

New Member

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5 Messages

Wed, Jul 27, 2022 10:26 AM

Porting a landline number to a cell service

We are going to discontinue our ATT landline service and would like to port the number to a cellular phone (not ATT).   I have had conversations with three ATT representatives on two different days and no one knows how to get me the transfer PIN.  Any suggestions?

Thanks!

JefferMC

ACE - Expert

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30.2K Messages

4 months ago

There is no transfer PIN for land line.  You just need the complete account number (phone number plus 3 digit serial plus 4 digit PIN) from your bill to give to your new cell phone provider.

New Member

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5 Messages

4 months ago

Thanks.  The new cell provider is who asked us to get a transfer PIN (and knows that it is presently a landline) so I'm just confused.  Will try with the info you suggested.

New Member

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5 Messages

4 months ago

Not sure what the 3 digit serial number is, the landline is bundled with internet and UVerse.

spoom2

ACE - Master

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16.9K Messages

4 months ago

If your service plugs into the back of a modem it's not a landline, it's digital service. Look at the phone portion of your bill. 

New Member

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5 Messages

4 months ago

It's listed as: 

U-verse TV + Internet + Phone
and at the phone portion it says Phone unlimited N. America followed by the number
spoom2

ACE - Master

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16.9K Messages

4 months ago

Call the carrier you're wanting to port to and see what information they need to port. 

JefferMC

ACE - Expert

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30.2K Messages

4 months ago

I have moved this to the AT&T Phone section.  Yeah, I don't know how porting a VOIP (AT&T Phone) line from AT&T works and obviously the AT&T CSRs don't know either.  The account number is completely different from the phone number.

ATTHelp

Community Support

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203.6K Messages

4 months ago

Hi, hbkbmk, we'd be glad to assist you with porting your home phone number to your mobile carrier.

 

If you still need assistance after trying JefferMC and spoom2's suggestions, just let us know.

 

We'll be awaiting your reply.

 

Aminah, AT&T Community Specialist

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