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Nyima's profile

New Member

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1 Message

Tue, Jun 28, 2022 7:46 PM

Monthly Bill became very incorrect

In April 2022, I downgraded my home landline to lower the cost, and dropped all extras except caller ID. I dropped long distance too. One bill was accurate (what I had been told when I made the order) and I paid it. The next bill was quite low but it was confirmed by a call to AT&T. Service person said "Pay it!" so I paid it. Now the bill is very weird with totally extraneous charges and a high, incorrect amount. It should be the same as the first bill. I've made 4 calls to AT&T and can't get this resolved. In the last 2 calls ( people abroad) I was told that a person who could fix it would call me back, but no one called me. I've spent a lot of time trying to resolve this and I'm being charged for a "late payment". My next step would have to be a consumer advocate or lawyer which I'd rather avoid.
spoom2

ACE - Master

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16.1K Messages

2分前

Call the main number and at the voice prompt say cancel service, that will get you to the loyalty group who has more leeway to get things corrected than the front line reps. Plus they're US based. 

New Member

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7 Messages

1分前

Just about the same problem. They tell you the fix something or a supervisor will call you back (they never do). They gave me one price and charged me 3000 times the

amount they told me. I've been going round and round with them and I've had it.

Nothing but total lies. I will file a complaint with the FCC & FTC and I also will send

a letter to Mr. Stankey. I have had it. I have been with them round and round since April and they always finish up with wanting me to sign up for some kind of plan.

ATTHelp

Community Support

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195.7K Messages

1分前

Hello @lauterner, this is certainly not the experience we want you to have, and we want to investigate further to turn this around for you.

 

We want to further proceed by bringing you into a Direct Message with us. Please check the message icon in the upper portion of the page and reply back. 

 

In the meantime, you may also provide us with more details on your concern in private so that we have more understanding on what's going on with your account. 

 

Thanks for reaching out to the AT&T Community Forums for help, and we look forward to hearing back from you!

 

Lynn, AT&T Community Specialist

New Member

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7 Messages

1分前

I went to that link given on the message signed in and I supposed to talk to a virtual 

agent which I explained everything and waited and waited but no response.  So

when I went back to the link it had expired.  I don't know what else to do. Who else can I call or what else can I do. It seems to me my only answer would be the FTC. I am at a

complete loss.

spoom2

ACE - Master

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16.1K Messages

1分前

Did you do as suggested to the OP 2 days ag?

New Member

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7 Messages

1分前

Well, after being on the AT&T chat for 3 hours I accomplished nothing.  I was told

nobody there could help me because I have a older type of landline rather than a newer

U-Verse VoIP based landline they could not help me with my bill and that I needed

to call the 800-288-2020 and talk to them, which is going to run me again in circles

and I get a Service Rep. overseas. I've been talking to them over the last 3 months

and get the run-around and get nothing accomplished.  The only thing I have

left is the FCC and FTC and a registered letter to Mr. Stankey.  I will make one more

call and that will be the Georgia Public Service Comm.  before I file my online complaints.

spoom2

ACE - Master

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16.1K Messages

1分前

Do it your way. Still don't know if you tried what was suggested. 

New Member

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7 Messages

1分前

Mr. spoom2 did you mean for me to call the 800 main number and go voice prompt to cancel service in order to talk to that loyalty group?  Do you think this would help me

to talk to a Rep there?

spoom2

ACE - Master

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16.1K Messages

1分前

Yes, or I wouldn't have suggested it. 

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