New Member
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How to restore my ATT prepaid phone
Same phone number ( Edited as per Community Guidelines ) for 48 years died with the switch to 5G. I couldn't pay with a dead phone and couldn't change my login and password and after installing the 5g box you sent me and finally needing to buy a new $200 5g AT&T DECT6.0 phone setup it still won't work because I haven't been able to prepay. And I can't prepay because it won't recognize my ( Edited as per Community Guidelines ) phone number or let me log in. HELP!!!! So is there someone at AT&T I can email who can help me?
Accepted Solution
Official Solution
spoom2
Expert
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18.4K Messages
1 year ago
There is no one to email. You need to call. I'm assuming you have a wireless home phone, which must be activated prior to working, if you have activated it, it won't work period. If you have a past due bill that's another issue. Also there's no such thing as a 5G DECT phone. Activate your device this is an AT&T support link. This link is what others have done to activate their IFWA-40 wireless home phone. You'll probably want to contact billing to resolve that issue first.
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Constructive
Former Employee
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32.9K Messages
1 year ago
at&t doesnt do support via email, you need to call or go into a corporate store
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ATTHelp
Community Support
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221.2K Messages
1 year ago
Hey there @Edwin Weldon, we certainly want to help you restore access to your AT&T prepaid account with the same number you've used before.
Based on your concerns, we want to go ahead and bring you into a DM for further assistance. Check the message icon in the upper right portion of the page and reply back to us.
We look forward to assisting you more and providing a resolution.
Thanks for contacting the AT&T Community Forums for help.
Lynn, AT&T Community Specialist
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