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4 Messages

Wednesday, January 13th, 2021 4:00 AM


Filing a request and complaint

Hi. I will try to explain without crying. Please forgive my informal complaint and inquiry. My Mom and Dads service was interrupted due to non payment. They are both deceased. I have been unable to pay as I have been sick and hospitalized for nearly a month and a half. The only reminders I have are their utilities and phone bill. I don't mind. I have not any issues paykng any of her bills since she passed until I, a healthcare worker became infected with Covid-19. I was going through her estate bils and came across a notice that the phone was interrupted and the number would be lost. My mother and Father have had this number for over 40 yrs. Great credit and responsible in every since of the word. When I called to pay for the reconnection, I was told that I couldn't keep my Mother, Rose Walker listed as the owner of the number. I would have to apply and have the number ported in my name. I don't want that. I cant believe after 40 yrs that ATT would treat its customers this way. I have every intention to place this account BACK on autopay, but with my Mothers name on the bill- Only. This used to be Cecil and Rose Walker, but Daddy passed and last May I lost my Mom. With all the technology you mean to twll me you cant reinstate her name to this bill?? Because of nonpayment?? This was not her fault. Look at her payment histoey before May 2020. I am outraged and devastated. She had no cellular service or used a computer- this was her conduit to society and our family around globe. My Mamma, a retired nurse. Her friends and family know this number belongs to the Walker Residence, not their daughters house. Please stop my tears from falling. I cry as I type. I am their only child and this one number has been the landmark for my family. Please help!!! (Edited per community guidelines) is my number and my email is [email scrubbed]



ACE - Expert


27.9K Messages

3 years ago

Duplicate post.  Closed.

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