pwbenz923's profile

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Tuesday, September 13th, 2022 12:00 AM

change the number of rings

I am to locate how to change number of rings. Per Google: Account Overview > My digital phone > Check or manage voicemail & features: On voicemail setting tab, scroll to general preferences > set number of rings. Unable to locate this process and configuration. 

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Official Solution


Community Support


210.5K Messages

6 months ago

Hey @pwbenz923. We'd be happy to help you with the amount of rings for your phone service. 


First, we'd suggest clearing the cache and cookies from the device you're using. There can be saved data that could be interfering with you being able to see the settings to change the number of rings.


Then we'll need you to follow our steps again to change the number of rings before your voicemail answers:

  • Sign in to your myAT&T account.
  • Go to Account Overview > My Digital Phone > Check or manage voicemail & features
  • On the Voicemail Settings tab, scroll to General Preferences and select Set Number of Rings Before Voicemail
  • Chose a seting ranging fom 1 ring (6 seconds) to 6 rings (36 seconds).
  • Select Save.

You can also search for the manual of your specific type of phone for steps to adjust the amount of rings for your phone service.


Let us know if those steps help. 


Robert, AT&T Community Specialist 


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