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NorahDaniels's profile

New Member

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1 Message

Thu, Jun 9, 2022 7:35 AM

Cannot transfer my AT&T phone number to Google Fi

I tried to transfer my current AT&T phone number to Google Fi, but not successful. I talked several times to the GoogleFi as well as AT &T over the phone regarding this issue and ended up it's impossible to transfer my number. I got Transfer Request Pin # from AT & T (that's all they said about transferring the number to another carrier), but the number is still ineligible to transfer in the GoogleFi. I feel like there is a way to do, but not sure. I appreciate if someone can help me out or explain why this happened.

spoom2

ACE - Master

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16.1K Messages

2分前

Porting a number from one carrier to another is controlled by the port to carrier, they determine if the number can be ported to them or not. Evidently Google is saying not.

ATTHelp

Community Support

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195.9K Messages

2分前

Hey there NorahDaniels, we're here to help!

Let's meet in a Direct Message to discuss your if your number is transferable. Please check your Direct Message Inbox, which is the chat icon next to the bell icon in the upper right corner of the Forums page.
 
In the meantime, here are some guidelines for porting out:
 
  • Don’t disconnect your AT&T service before requesting a number transfer with your new service provider. If you do, you’ll have to reactivate your AT&T number before your request can be completed.
  • Trading in your device to your new service provider? Make sure you request the Number Transfer PIN before signing up with them.


We hope to hear from you!

 

 

 

Carlton, AT&T Community Specialist

 

 

New Member

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2 Messages

2分前

I would like to port my number to Ring Rx since they provide the features my business requires.  It was also necessary for me to cancel my AT&T landline since the switch from 3G to 4G was not working.  I was told by a local employee that AT&T was no longer supporting the service or signing up new customers.  If I did not cancel, I would continue to be billed for services.  I too spent too many hours on the phone with representatives who could not help.  If I have to reactivate the number first that is fine.  Can this be done?

spoom2

ACE - Master

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16.1K Messages

2分前

What's a landline have to do with 3G or 4G cellular service? To see if you can reinstate your number you'll have to call customer service, my guess is no. Once you cancel the number is gone.

ATTHelp

Community Support

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195.9K Messages

2分前

Let's get you pointed in the right direction for your landline, @Kott

 

Like @spoom2 said, you'll need to call our customer service number at 1-800-288-2020 for further assistance with your landline service.

 

If you have any other questions, just let us know! Thank you for contacting AT&T Community Forums! 

 

Raiden, AT&T Community Specialist 

New Member

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2 Messages

2分前

A "landline" refers only to a physical phone that is home based.  How it connects to the outside can vary depending on the service that is chosen.  The AT&T home phone "landline" connects via the wireless transmitter.  Comcast/Infinity uses the cable network.  Century Link uses traditional copper line known as POTS (plain old telephone service), which is being phased out.  On August 2, 2022 all POTS service providers will have to offer alternative methods.  The FCC has mandated this date.  In other words POTS will effectively be done, though service will likely still be available for a much higher cost.

I can recover my old Century Link number, which has been inactive for 5 years, if I want to pay $50/month plus taxes.  If we can make some sort of deal until Century Link transitions to fiber or whatever else it may be planning, that would be fine.  Recovering my AT&T number, which still shows as being listed with me would be helpful for a VOIP line.  AT&T was fine until the switch from 3 to 4G.  The new wireless transmitter is either defective or the allocated bandwidth is not working in my area.  Regardless, AT&T is not supporting new accounts and cannot provide the necessary technical support to make it work.

spoom2

ACE - Master

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16.1K Messages

2分前

A "landline" refers only to a physical phone that is home based.

There's those such as yourself that call it that, but that's not what a landline is. A true landline is when the Telephone network is connected to your homes phone jacks via copper cabling POTS. Digital phone service is not a landline and neither is wireless home phone service. Also the FCC is not mandating that the LEC's get rid of POTS on Aug 2nd that's just hype from those selling VoIP and wireless service to get your business. To summarize what the FCC ruling says is the ILEC's no longer have to let the CLEC's use their copper plant. It also removes any pricing regulations on POTS lines. The other thing it says is before the LEC's remove POTS service they have to provide an alternative to the POTS line. There is a topic on the FCC ruling that can be found here. There are also topics on how to activate your new wireless unit, if you haven't activated it it won't work. 

(edited)

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