Hi there, KarmaKoin1STEPH. We understand that you would like to cancel your AT&T Digital Voice service. We can help you with that.
According to our cancellation article, to cancel the service, you will need to contact your customer service at 1-800-288-2020. Just a tip, when you get to the phone tree, please say "Cancel service" and you will be transfered to our canceling team and they will be able to help you from there.
If there is anything else that we can do for you, please reach out to us again.
Same problem. PHONE CALLS DO NOT WORK!!! Not even a PHONE call from an agent at a AT&T store.
All I want to to do is cancel my home phone, which I never use and was physically disconnected by AT&T themselves and it has been a WEEKS of run around! I even went to an AT&T store today where a very nice lady tried to help me, but got the very same online/customer service run around. The people at customer in service insist on calling the disconnected home phone, which of course does not answer so they "can't validate". They they try the pin (the one I have to enter to even enter the customer support systems, and then say it doesn't work when they typed it in. So she talked to at least 6 actual humans and was even able to actually "reset my PIN" right there and still the same block. She was very nice and professional, but will just call me Monday after seeing if she can actually talk to a human since for this particular case it is past business hours--I bet they are never actually open or have another "identification" issue.
The latest game AT&T plays is to say the Pin does not work and to reset it, they say need last for of my SSN--and that fails. Like I don't know my own SSN. But eventually I was able to get past that (took 3 days). Then when it happened again today. I brought a year worth of bills Cell and Uverse, my CA drivers license and passport. At least she got the same run around I did and after 30 minutes of wasted time, we have to try again during "business" hours. My case is extra special, because an AT&T premises technician actually disconnected my phone to make it possible to install the fiber upgrade (oh yeah, I still have spray paint all over my sidewalk, street and yard). Since I really didn't use the phone, I said to not hook it up and just cancel. Which he did 3 weeks ago. But I checked my bill on line and still paying for it. So they disconnect it, but won't cancel it. Pretty sure that violates some law. I've been trying for a week and just get a giant run around. Each time it is the same and even the AT&T store employee got to experience it. In the end the person who supposedly can cancel the service says they need a PIN and claim it is the wrong one, but I had to enter the pin to even get that far !?! So, I'll try again tomorrow, with the nice person in the store, but I'm not hopeful.
ATTHelp
Community Support
•
215.2K Messages
3 months ago
Hi there, KarmaKoin1STEPH. We understand that you would like to cancel your AT&T Digital Voice service. We can help you with that.
According to our cancellation article, to cancel the service, you will need to contact your customer service at 1-800-288-2020. Just a tip, when you get to the phone tree, please say "Cancel service" and you will be transfered to our canceling team and they will be able to help you from there.
If there is anything else that we can do for you, please reach out to us again.
Thank you for using the AT&T Community Forums.
Matthew, AT&T Community Specialist
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johnnyinsd
New Member
•
7 Messages
5 days ago
Yeah, that doesn't work at least so far for me.
Same problem. PHONE CALLS DO NOT WORK!!! Not even a PHONE call from an agent at a AT&T store.
All I want to to do is cancel my home phone, which I never use and was physically disconnected by AT&T themselves and it has been a WEEKS of run around! I even went to an AT&T store today where a very nice lady tried to help me, but got the very same online/customer service run around. The people at customer in service insist on calling the disconnected home phone, which of course does not answer so they "can't validate". They they try the pin (the one I have to enter to even enter the customer support systems, and then say it doesn't work when they typed it in. So she talked to at least 6 actual humans and was even able to actually "reset my PIN" right there and still the same block. She was very nice and professional, but will just call me Monday after seeing if she can actually talk to a human since for this particular case it is past business hours--I bet they are never actually open or have another "identification" issue.
The latest game AT&T plays is to say the Pin does not work and to reset it, they say need last for of my SSN--and that fails. Like I don't know my own SSN. But eventually I was able to get past that (took 3 days). Then when it happened again today. I brought a year worth of bills Cell and Uverse, my CA drivers license and passport. At least she got the same run around I did and after 30 minutes of wasted time, we have to try again during "business" hours. My case is extra special, because an AT&T premises technician actually disconnected my phone to make it possible to install the fiber upgrade (oh yeah, I still have spray paint all over my sidewalk, street and yard). Since I really didn't use the phone, I said to not hook it up and just cancel. Which he did 3 weeks ago. But I checked my bill on line and still paying for it. So they disconnect it, but won't cancel it. Pretty sure that violates some law. I've been trying for a week and just get a giant run around. Each time it is the same and even the AT&T store employee got to experience it. In the end the person who supposedly can cancel the service says they need a PIN and claim it is the wrong one, but I had to enter the pin to even get that far !?! So, I'll try again tomorrow, with the nice person in the store, but I'm not hopeful.
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