PAH410's profile

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Wednesday, September 7th, 2022 6:33 PM

business phone - no service for 3 days, can't reach a live person

My business phone service has been out for at least 3 days, possibly more. I can't be certain because of the holiday weekend.

When I discovered the problem yesterday, I tried calling customer service. After spending 30 minutes trying to navigate the automated system, I was told that I would get a call back at 9:00 a.m. Pacific today. It's 11:24 a.m. and no one has called me. 

Called again. The system told me that I would get a call back at 5:15 p.m. today. Online chat with a representative won't load, so I can't talk to anyone that way.

All I need is a technician to come to my office and check the connection. Is that too much to ask? Are AT&T services so bad that customer service reps can't keep up with the phone calls?

What is going on?




17.6K Messages

7 months ago

For one you've posted in the residential forum also no one here can get a tech out for you as this is a customer populated forum. You might try posting in the business forum you might get better results. You'll need to re-register as it's a seporate forum. 

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