Being told landline not available for new-build house but box is in yard and neighbors have it
I am being told that AT&T does not support landline service to our newly built home. Our home is in a neighborhood that when surveying the neighbors, confirms landlines to their homes. I even gave the addresses of our neighbors with landlines and cable TV. Your customer service representative said they must have satellite dishes which they do not have.
There is a green verticle box on our property line that belongs to AT&T. This was confirmed by the undergrounds utility marker "dig alert" service member. I have spent no less than 5 hours over the last month trying to get the service hooked up. They put in a ticket to engineering and engineering responded that my address is not "serviceable"?!?!? They keep trying to sell me on a "wireless" home phone, but we already have cell phones, and they pressured me long enough that we ordered satellite TV, which we don't need because we already have satellite service. We need the service not only for emergencies but also for an occupant that has a medical device. I have been around with customer service and sales for long enough and would like for an engineer to meet us at our home to show them the AT&T equipment in our front yard. Can you please give me the number of the engineering department that serves our town of Elkhorn or the township of Geneva WI? I appreciate any help you can give me.