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New Member

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6 Messages

Tue, Aug 10, 2021 8:42 PM

Closed

Being told landline not available for new-build house but box is in yard and neighbors have it

I am being told that AT&T does not support landline service to our newly built home.  Our home is in a neighborhood that when surveying the neighbors, confirms landlines to their homes.  I even gave the addresses of our neighbors with landlines and cable TV.  Your customer service representative said they must have satellite dishes which they do not have.

There is a green verticle box on our property line that belongs to AT&T.  This was confirmed by the undergrounds utility marker "dig alert" service member.  I have spent no less than 5 hours over the last month trying to get the service hooked up.  They put in a ticket to engineering and engineering responded that my address is not "serviceable"?!?!?  They keep trying to sell me on a "wireless" home phone, but we already have cell phones, and they pressured me long enough that we ordered satellite TV, which we don't need because we already have satellite service.  We need the service not only for emergencies but also for an occupant that has a medical device.  I have been around with customer service and sales for long enough and would like for an engineer to meet us at our home to show them the AT&T equipment in our front yard.  Can you please give me the number of the engineering department that serves our town of Elkhorn or the township of Geneva WI?  I appreciate any help you can give me.

spoom2

ACE - Master

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16.1K Messages

1年前

POTS service in many areas once remove won't be reinstalled because it's being phased out.  If you have cable get digital home phone from them if you don't want a wireless home phone. 

JefferMC

ACE - Expert

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29.3K Messages

1年前

What services do appear when you put your address into

http://att.com/availability

New Member

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6 Messages

1年前

What is POTS?  Nothing has been removed, neighbors still using landline service and if you remove it, they will be affected.  What is digital home phone?

spoom2

ACE - Master

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16.1K Messages

1年前

@JefferMC They took phone service out of that link sometime ago.  It's just for Internet and TV now. 

spoom2

ACE - Master

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16.1K Messages

1年前

POTS is traditional landline service. (Plain Old Telephone Service) what you stated you wanted.  Digital home phone service work out of the back of a modem if your cable company offers phone service. Doesn't matter how many neighbors are using it if it's not already in service it won't be added in many cases, probably most.  Especially if there an alternative service like wireless home phone.

(edited)

JefferMC

ACE - Expert

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29.3K Messages

1年前

Well, I was wondering if they had wired Internet or Fiber available to them as a basis for what physical plant was available.  Neighbors may have AT&T Phone on top of Fiber.

spoom2

ACE - Master

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16.1K Messages

1年前

That's possible, but I'd think CS would have offered it like they did the wireless home phone.  I think there's a separate link for POTS.  If I can find it I'll edit this post.  Never mind that's the one they change to just read call the main CS number and they aren't well versed on POTS service. 

(edited)

New Member

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6 Messages

1年前

The satellite service is poor due to cloudy skies.   Is digital home service based on the same premise as cell phones?  If so, will they be installing more towers?  Thank you.

spoom2

ACE - Master

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16.1K Messages

1年前

No, as stated digital home phone works out of the back of a modem, not the same as wireless home phone.  And I'd have no idea about more towers, they don't share that information. 

New Member

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6 Messages

1年前

Thank you so much for the information.  When I spoke with customer service they said nothing was available in my area.  They didn't understand that the green AT&T service box is in our yard.  I think they may not see services because this is a brand new house and address.  the map of coverage goes throughout the neighborhood up to my lot line.  Is there someone that I can speak with to identify what services are at the AT&T box and if internet or cable are available, how I go about having service hooked up?  I have spoken to sales and customer service enough to know that this is outside of their scope.

spoom2

ACE - Master

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16.1K Messages

1年前

If ita new house it's probably not in the database. Call and ask for an address validation 

(edited)

New Member

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6 Messages

1年前

Great, Ill try that.  Thank you!

New Member

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2 Messages

2分前

Check with your state you may have a utility commission or something like it that rules over landline phone companies, they can force them to give you your landline . And with a person with medical reasons you need to call the news and see how soon you get your landline !!! Satellite service was just to get $$$$$ out of you landline come with Federal laws with them that's way they don't care or want to setup that service to you . Good Luck  God Bless 

New Member

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2 Messages

2分前

Check with your state they may have a utility commission that will make them give you landline service.  They hate landlines because they come with Federal Laws. My state has a utility commission and yet the phone company's Lie all the time to customers. But some of us know the rules and right after talking to them we call the utility commission,  because we have to try them first. Also call your News TV people and see how quickly they get you your service. Because of your medical needs!!! They only wanted your $$$$$ for satellite phone THIS DAY AND AGE DON'T TRUST THE WALMART COUSTOMER SERVICE STANDARD that BIG COMPANIES FOLLOW. 

spoom2

ACE - Master

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16.1K Messages

2分前

This is an old topic and most likely was resolved and has nothing to do with the FCC rules on POTS service. The PUC can't override the rules established by the FCC, though they can have influence on them. I'm closing this topic to further posting. 

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