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Ymee's profile

New Member

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4 Messages

Sunday, March 12th, 2023 2:20 PM

AT&T's refusal to correct poor/no service

Is it legal for the only landline/internet service provider in an area/location to consistently fail to provide reliable access to 911 emergency services?

Expert

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19.3K Messages

1 year ago

File an FCC complaint.

New Member

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4 Messages

1 year ago

Thanks! I filed with the FCC; the complaint was served. AT&T has initiated an investigation and in the process of a resolution. 

New Member

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1 Message

1 year ago

No, it is not legal for any internet or phone service provider to consistently fail to provide reliable access to 911 emergency services. All providers are required by law to provide access to emergency services, and any failure to do so can have serious consequences.

If you are experiencing consistent issues with accessing 911 emergency services through your landline or internet service provider, you should report the issue to the appropriate authorities. Depending on your location, this may involve contacting your local police department or the Federal Communications Commission (FCC).

It's important to note that if you are unable to access 911 emergency services through your landline or internet service provider, you should try to use an alternate means of contacting emergency services, such as a mobile phone or a neighbor's phone. In cases where every second counts, it's important to have multiple means of contacting emergency services readily available.

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