sc3796's profile

New Member

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2 Messages

Tuesday, November 29th, 2022 2:59 PM

AT&T Concession Home Services for a Retiree

I called 3 times yesterday and was ultimately put on hold and disconnected multiple times !!  I finally got someone who submitted a ticket to a supervisor for a call back to discuss my issue.  I stayed home all day and evening waiting for the call.  I even got text messages saying someone was going to call me in 9 minutes.  Then I got a second message that said to do everything on line.  I need someone to call me TODAY at [EDITED per Community Guidelines].  I currently have an AT&T landline, 3 AT&T mobile devices and I have Direct TV.  At this point, I'm thinking of switching all of my AT&T services.  Your customer services is horrible.

Although I am retired from AT&T, I am still working and I manage over 4,000 AT&T mobile devices for my current employer !!!

New Member

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2 Messages

2 months ago

What ?

Constructive

Employee

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30.4K Messages

2 months ago

this is a customer populated forum not at&t support and you posted your phone number for millions to see

spoom2

ACE - Master

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17.5K Messages

2 months ago

Contact the AT&T discount center 888-251-0645. No one is going to contact you by posting on these forums and you've made yourself susceptible to spam. 

ATTHelp

Community Support

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207.2K Messages

2 months ago

Hey there @sc3796. This isn't the experience we wanted you to have.

Based on the information you've provided, please meet us in a DM to discuss this further. Our reply will be found in the chat icon in the upper right-hand corner of this page.

 

In the meantime, please edit your post to remove your phone number. That is private information, and this is a public forum where anybody viewing this page can see your number.

 

We look forward to chatting with you.

Dylan, AT&T Community Specialist

 

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