Unable to pull ATT emails into third party app

Hello @Daisymae09!

Thank you for reaching out to us, we understand the importance of having access to the emails. We're glad to assist.

If you are setting up the email manually, as in inputting the settings yourself, you will need to create a secure mail key. If not, you will experience errors. 

You can create a secure mail key using these steps:

1. Go to Profile and choose Sign-in info.
2. Select the email account that needs a secure mail key. (You’ll find a menu at the top if you have multiple accounts.) 
3. Scroll to Secure mail key and select Manage secure mail key.
4. Choose the email address that you’d like to use, if you have more than one.
5. Select Add secure mail key and then enter a nickname for the secure mail key to make it easier to recognize.
6. Choose Create secure mail key.
7. Select Copy secure mail key to clipboard. Make a note of your secure mail key, so you have it handy if you need to update an email app on several devices.
   • For security purposes, the secure mail key only displays until you select OK. 
   • If you lose or forget the secure mail key, you can create new secure mail keys.
8. Select OK.
9. Go to your preferred email app and replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers and replace them with your secure mail key.

Let us know if this helps.

For more information please visit our website about Resolve email issues.

For further assistance, we are always here to help!

Nate, AT&T Community Forum Specialist.

Thank you Nate!  That worked.

You're welcome@Daisymae09, It's a music to our ears. We are glad that you were able to get the best resolution. In case of further assistance please feel free to reach out to us.

Happy to assist!

-Fiona Q- AT&T Community Specialist