Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Need to update email settings?
debm63's profile

New Member

 • 

14 Messages

Mon, Aug 1, 2022 2:11 PM

Closed

Unable to locate DM function as per an ATT rep's instruction below; please advise

Hello debm63, we're here to help with your transaction inquiry.  

 

We want to get you into a Direct Message to further investigate. Check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums) and reply back.

 

In the meantime, please gather your account information.

 

We will get started on figuring out the root cause and work towards a solution. Keep an eye out for the DM.

 

Thank you for contacting the AT&T Community Forums.

 

Jeff, AT&T Community Specialist  

Constructive

Employee

 • 

29.3K Messages

2 m مضت

top right of the page 

New Member

 • 

14 Messages

2 m مضت

Still awaiting the DM

tonydi

ACE - Guru

 • 

7.4K Messages

2 m مضت

First off, make sure you're logged into your forum account.

If you're on a phone or tablet, try rotating the screen to landscape mode and see if the top row of the forum will show up.

If not, try a different browser on your device.  For some reason certain browsers can't display the top row correctly..

It should look something like this. 

Do you see the chat box icon?  If the red dot isn't there then the DM expired. 

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.