Unable to locate DM function as per an ATT rep's instruction below; please advise
Hello debm63, we're here to help with your transaction inquiry.
We want to get you into a Direct Message to further investigate. Check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums) and reply back.
In the meantime, please gather your account information.
We will get started on figuring out the root cause and work towards a solution. Keep an eye out for the DM.
Thank you for contacting the AT&T Community Forums.
Jeff, AT&T Community Specialist