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Lamrouex077's profile

1 Message

Tuesday, August 22nd, 2023 1:34 AM

Thunderbird and Outlook quit downloading emails.

Four days ago I was using Thunderbird to clean my emails. My email address is [email scrubbed].  I deleted approximately 4,000 emails. Since then, neither Thunderbird nor Outlook will download new/subsequent emails. However, my Samsung phone will download, and continues to download, all emails. A recurring error message that Thunderbird gives me is: The DELE command did not succeed. Error marking a message as deleted. Mail server responded: Too many requests.

I've gone to and logged into my email account. It has approximately 20,000 emails in it.

Does anybody have any idea as to what is going on and how to resolve it? Thanks.

[email scrubbed]

Community Support


225.1K Messages

3 months ago

We're here to help with your email clients not downloading emails, @Lamrouex077!


The first thing we recommend doing is changing your email server settings. If you are using POP mail, try using the IMAP setting to see if this alleviates your issue.


You can reference the table below to find the settings:

Email protocol Inbound server Inbound port SSL Outbound server Outbound port
POP3 995 Yes 465
IMAP 993 Yes

465 or 587



Let us know if this helps! If not, we can try some additional troubleshooting.


CalebP, AT&T Community Specialist 

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